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The Toyota Way to Healthcare Excellence: Increase Efficiency and Improve Quality with Lean (ACHE Management) [Paperback]

John R. Black (Author)
3.5 out of 5 stars  See all reviews (4 customer reviews)

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Book Description

May 1, 2008 1567932932 978-1567932935 1
The Toyota Production System model, or Lean, is not new. It has been successfully used in manufacturing companies for decades and is now making dramatic improvements in healthcare institutions as well. This straightforward guide explains what Lean is, how it works, and how to implement the strategy at your organization. What do the production of cars and the care of patients have in common? In both cases, the goal is to deliver high-quality, error-free results. Lean is a proven strategy for providing safe, hassle-free, and cost-effective care. Learn from success stories from healthcare organizations Real-life examples illustrate how well Lean works. These accounts will help you gain a sense of what s involved in implementing Lean in healthcare. How do you get an organization to adopt Lean as its improvement strategy? How do you bring people on board? How do you put the Lean infrastructure in place? How do you even start? These stories will answer your questions about applying Lean, and perhaps most important, convey the remarkable results you can expect.

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Editorial Reviews

About the Author

John Black was a pioneer of Lean Operations at The Boeing Company. His ideas also paved the way for the Boeing 737 moving assembly line, the world's first for a jet aircraft. Since retiring from Boeing and founding his own consulting firm, John Black and Associates, Black has developed broad experience helping healthcare organizations implement Lean operations. David Miller is a former executive speechwriter and communications director at a Fortune 500 company. He also has published two novels and numerous articles for corporate and non-corporate publications.

Product Details

  • Paperback: 224 pages
  • Publisher: Health Administration Press; 1 edition (May 1, 2008)
  • Language: English
  • ISBN-10: 1567932932
  • ISBN-13: 978-1567932935
  • Product Dimensions: 9 x 6 x 0.5 inches
  • Shipping Weight: 12.8 ounces (View shipping rates and policies)
  • Average Customer Review: 3.5 out of 5 stars  See all reviews (4 customer reviews)
  • Amazon Best Sellers Rank: #471,191 in Books (See Top 100 in Books)

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Customer Reviews

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Average Customer Review
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9 of 10 people found the following review helpful:
4.0 out of 5 stars Usefulness of this book, February 12, 2009
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Donald Bryant (Grand Rapids, MI) - See all my reviews
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This review is from: The Toyota Way to Healthcare Excellence: Increase Efficiency and Improve Quality with Lean (ACHE Management) (Paperback)
The Toyota Way to Healthcare Excellence: Increase Efficiency and Improve Quality with Lean
The book is great for leaders who are new to the concepts of Lean as a tool to greatly improve the delivery of healthcare. Gives a good overview of what Lean is about.

I do disagree with Mr. Black about the need for having a mentor or sensei who has 20 years of experience and has been through training with Toyota Lean masters. It is ridiculous to think that such a large body of trained experts exist to help the population of healthcare providers. Plus, his assertion that a company needs only this approach and none others, such as TQM or Six Sigma, is debatable. After all, the American Society of Quality endorses a Lean Six Sigma approach. I am sure that Toyota uses other techniques too, such as DOE and Taguchii methods to overcome special problems in manufacturing.
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2 of 3 people found the following review helpful:
5.0 out of 5 stars Excellent, January 13, 2011
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S. Manthey (Seattle, Washington USA) - See all my reviews
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This review is from: The Toyota Way to Healthcare Excellence: Increase Efficiency and Improve Quality with Lean (ACHE Management) (Paperback)
Healthcare today must be transformed! Politicians will not solve this problem that faces America. Healthcare professionals including administrators and providers must take the lead and make healthcare affordable. Mr Black has given America the answer. Imagine if all of America could see 50% improvement in number of patients seen with ZERO defects at the same cost. This is possible with John Blacks approach to LEAN!
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1.0 out of 5 stars Misleading Title. Not Useful at all, February 17, 2012
This review is from: The Toyota Way to Healthcare Excellence: Increase Efficiency and Improve Quality with Lean (ACHE Management) (Paperback)
John Black didn't have any direct experience with Toyota Way. Even in this book, you will not find any specific references to Toyota Way. This book is mileading. Not effective to understand and deploy Toyota Way in Healthcare at all. I would not recommend this book at all. Please save your money and buy something better. There are many other useful books out there.
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Inside This Book (learn more)
Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
healthcare environment, global production system, patient lead time, hyperbaric clinic, kaizen leaders, center for hyperbaric medicine, standard work sheet, leveled production, takt time, endoscopy department, seven flows, visibility room, kaizen event, kanban system, healthcare leaders, gemba kaizen, visit planning, pull production, continuous incremental improvement, kanban card, patient flow
Key Phrases - Capitalized Phrases (CAPs): (learn more)
The Toyota Way, Healthcare Excellence, Park Nicollet, Virginia Mason, Lean House, Toyota Production System, Case Example, Lean Comes, Building Kaizen Leaders, United States, Gary Kaplan, New York, Health Care, Six Sigma, National Coalition, Eliminating Waste Will Transform American Healthcare, David Wessner, Productivity Press, Taiichi Ohno, World Class Production System, Bruce Gissing, Brief History of Lean, Kaizen Promotion Office, Toyota Memorial Hospital, Rapid Process Improvement Workshops
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Front Cover | Table of Contents | First Pages | Index | Back Cover | Surprise Me!
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