Customer Reviews

The Toyota Way to Healthcare Excellence: Increase Efficiency and Improve Quality with Lean (ACHE Management)

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The Toyota Way to Healthcare Excellence: Increase Efficiency and Improve Quality with Lean

The book is great for leaders who are new to the concepts of Lean as a tool to greatly improve the delivery of healthcare. Gives a good overview of what Lean is about.

I do disagree with Mr. Black about the need for having a mentor or sensei who has 20 years of experience and has been through training with Toyota Lean masters. It is ridiculous to think that such a large body of trained experts exist to help the population of healthcare providers. Plus, his assertion that a company needs only this approach and none others, such as TQM or Six Sigma, is debatable. After all, the American Society of Quality endorses a Lean Six Sigma approach. I am sure that Toyota uses other techniques too, such as DOE and Taguchii methods to overcome special problems in manufacturing.

Healthcare today must be transformed! Politicians will not solve this problem that faces America. Healthcare professionals including administrators and providers must take the lead and make healthcare affordable. Mr Black has given America the answer. Imagine if all of America could see 50% improvement in number of patients seen with ZERO defects at the same cost. This is possible with John Blacks approach to LEAN!

John Black didn't have any direct experience with Toyota Way. Even in this book, you will not find any specific references to Toyota Way. This book is mileading. Not effective to understand and deploy Toyota Way in Healthcare at all. I would not recommend this book at all. Please save your money and buy something better. There are many other useful books out there.

Today I can count on two fingers the people who are truly qualified to write a book on Lean Systems. John Black would be the first I would recommend. Yes, there is much more more to be learned and eventually written on the topic of transforming organizations into waste free work places, but this is a great beginning.