Knowing how to design effective training instruction is a core competency for every trainer. Here's a down to the basics title that keeps its focus on the bottom-line skills of the design craft beginning with planning and need analysis; to writing, designing, and evaluating course materials; to marketing and administration. This title also shows you how to put together quality, performance-based training that will be delivered in a classroom setting.
Saul Carliner is an associate professor with the Graduate Program in Educational Technology at Concordia University in Montreal. His research interests include emerging forms of online communication and training for the workplace; management of groups that produce these materials, and transferring research results to practice. He has received research funding from the Social Sciences and Humanities Research Council, Canadian Council on Learning, Hong Kong University Grants Council, KnowledgeOne, and Society for Technical Communication.
Carliner also has extensive industry experience, where he continues to work as a consultant specializing in strategic planning and evaluation learning and communications groups. Clients include Bell Canada, Chubb Insurance, Cossette Communications, Equitas, Georgia-Pacific, Georgia Tech, IBM, Microsoft Corporation, Montreal Holocaust Memorial Centre, ST Microelectronics, UPS, Wachovia, and several Canadian and US government agencies.
Carliner's books, articles, and corporate projects have earned him numerous awards, including Best of Show and Excellence awards in international communication competitions. He serves on the editorial boards of the Canadian Journal of Learning and Technology, e-Learn Magazine, Information Design Design Journal, and Performance Improvement Quarterly, as well as the Advisory Board of the Technical Communication e-Server.
Carliner is a Certified Training and Development Professional (through the Canadian Society for Training and Development), incoming editor-in-chief of the IEEE Transactions on Professional Communication, a national board member and chair of the Certification Steering Committee of the Canadian Society for Training and Development, a board member of the Quebec Association of Adult Learning, a past Research Fellow of the American Society for Training and Development, and a fellow and past international president of the Society for Technical Communication.
