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Transforming IT Culture: How to Use Social Intelligence, Human Factors and Collaboration to Create an IT Department That Outperforms Hardcover – February 26, 2013


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Product Details

  • Hardcover: 224 pages
  • Publisher: Wiley; 1 edition (February 26, 2013)
  • Language: English
  • ISBN-10: 1118436539
  • ISBN-13: 978-1118436530
  • Product Dimensions: 0.9 x 5.9 x 9 inches
  • Shipping Weight: 14.1 ounces (View shipping rates and policies)
  • Average Customer Review: 4.9 out of 5 stars  See all reviews (9 customer reviews)
  • Amazon Best Sellers Rank: #340,967 in Books (See Top 100 in Books)

Editorial Reviews

From the Inside Flap

The intense focus companies place on processes, technology, analytics—on just about everything except their professionals—screams out an unspoken message: people don't count. As knowledge grows, specialization increases, and complex activities require a web of experts—people—to move an idea from concept to reality.

Seeking to increase understanding of productivity in the 21st-century workforce, Transforming IT Culture reveals how highly specialized IT knowledge workers must collaborate to create value, uncovering the human factors that ignite success. Author Frank Wander explores how social intelligence, trust, and unselfishness are the indispensable management tools that will enable leaders to energize a human web and make it highly productive.

An unflinching look at the human side of production today, Transforming IT Culture peels back the layers, revealing the boundless potential of knowledge and experience across teams of highly skilled individuals, with guidance on:

  • Unlocking human potential
  • Why our human resource practices remain primitive
  • The importance of empathy, caring, and compassion at work
  • Designing a collaborative social system—and why it matters
  • Shaping IT one interaction at a time
  • Servant leadership in IT
  • Building a culture of creativity
  • Maximizing the productivity of your talent

The ultimate guide to building a better IT department from the inside out, Transforming IT Culture makes a strong case for a leadership style where the happiness and emotional well-being of workers is the key to extraordinary collaboration—and to a productivity revolution.

From the Back Cover

Praise for Transforming IT Culture

"Frank Wander knows what many CIOs have only sensed—the human factors of an IT culture matter far more than processes, hardware, or applications. His wisdom is at once simple and revolutionary, and he provides a 21st-century blueprint for high-performing IT organizations."
—Lon Zanetta,Retired CIO, Federal Reserve System

"Technology leaders are quick to admit that the 'soft skills' of people management are often the hardest to master. In Transforming IT Culture, Frank Wander draws on his many successful years as a corporate chief information officer to provide an incredible resource for unlocking the creative talent hidden away in your IT department."
—Maryfran Johnson, Editor in Chief, CIO Magazine & Events

"We are entering a new era for IT organizations.It is an era defined not by technology or even process, but by the most important asset the IT organization has always had at its disposal: its people. Call it human-centric IT. It will usher in an era of exponential productivity for IT executives and leaders who embrace Frank Wander's call to action. If you are ready to become a true 21st-century IT leader, then Transforming IT Cultureshould be at the top of your reading list."
—Charles Araujo, Founder & CEO, The IT Transformation Institute; author of The Quantum Age of IT: Why Everything You Know About IT Is About to Change

"This book will unlock your thoughts so you can think differently and apply the concepts in a self-help type of way. It encourages you to analyze behavior and leverage these behaviors to transform the culture of your IT organization. I especially enjoyed the chapter entitled 'The Unseen Art and Emotion of IT'with comparisons to the art of music—a heartfelt tribute to the art of this great profession, given the many challenges it presents."
—Pamela J. Stenson
, Senior Vice President & General Manager, CIO Executive Council

"Frank Wander shines a bright light on the most important element of success as a 21st-century leader—taking good care of our people and creating a social construct where they can collaborate and thrive. The lessons learned from experience and years of research into human motivation and behavior combine to provide a set of clear prescriptions for leading organizations that are relevant, whether you are focusing on IT or any other part of the enterprise."
—Warren Kudman, VP & Chief Information Officer, Sealed Air Corporation


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Customer Reviews

4.9 out of 5 stars
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I thought this was a very good book indeed.
Mark Elder
We always hear about "people first" but we also need to make sure that "best people are connected and working together in most productive way!".
Rao H Tetali
A must-read for anyone leading a team of developers.
R. Roush

Most Helpful Customer Reviews

Format: Hardcover Verified Purchase
As Tech Managers we all understand the importance of IT governance, strategic alignment between business and IT, disciplined project management activities, culture, performing teams, power and influence. There are many articles, books and material that cover in depth those aspects, and tech managers can feed themselves with crucial information and knowledge on these topics. However, Frank Wander's Transforming IT Culture (with forewords of Arthur Langer - Columbia University) will resonate powerfully with your mind and heart. In my opinion this book delivers the most significant message to be considered and urgently followed by all IT Executives: The most important aspect of driving IT success has been pathologically and blindly neglected by Corporate America.
All IT managers and corporate executives should read this book. It will not only open your eyes to a cancer that has been affecting and irrationally deteriorating Corporate America for years, but also it will help you to become a better leader and improve your capacity of choosing the people that will lead your organization to success. This book has been written by a true leader, it is a must read and it will definitely affect the quality of your personal life as well. Frank's passionate, thoughtful, and knowledgeable words will touch the root of successful leadership: your heart.
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3 of 3 people found the following review helpful By Todd Peters on May 10, 2013
Format: Hardcover Verified Purchase
Not another collection of untested theory or academic debates, this book is filled with proven and effective culture-changing techniques. As a member of Frank Wander's leadership team for over five years, I personally witnessed the organizational transformation from a toxic and unproductive environment to a collaborative and significantly more dynamic team culture. The tone in IT improved from one of fear and drudgery to one of challenge and excitement. I know what approach I will use in my new CIO role.
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2 of 2 people found the following review helpful By R. Roush on May 10, 2013
Format: Hardcover Verified Purchase
I've been reading this and what I see so far is spot on. In my role as an IT Manager, I'm pleased to know that many of the 'techniques ' I use are covered in the book, and I gleaned improvements an new ideas to be a more effective manager. A must-read for anyone leading a team of developers.
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2 of 2 people found the following review helpful By Mark Elder on April 13, 2013
Format: Hardcover
I thought this was a very good book indeed. So many "how to" management books fundamentally fail to understand that successful teams and projects ultimately depend on the state of mind of the team members, not the "brilliant mind" of the Executive or Manager barking the orders from the top of the Totem Pole or some other Methodology for software development or project management.

I think this should be a must-read with an open mind of any Executive, Manager or aspiring Manager that truly wants to get the best out of their teams. The book needs to be read with an open mind because the vast majority of managers are going to see elements of themselves in the case studies and descriptions and like all good feedback - they aren't going to like some of it.
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1 of 1 people found the following review helpful By George H. Zaidan on January 11, 2014
Format: Kindle Edition Verified Purchase
There's no shortage of IT management frameworks and models to choose from. Many are methodical, systematic, quantitative, or linear...and weaving them together is what I think of as table-stakes for IT Leaders. Fortunately, Frank's book offers something novel. He takes his cumulative successes as a CIO and challenges us left-brainers to accept and engage the innate value of the right. This, he argues, is the key differentiator between Transformative IT and just "another one of those" departments. After having worked in (and seen the outputs of) both, I couldn't agree more. It's a formidable addition to the bookshelf.
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