From the Inside Flap
The intense focus companies place on processes, technology, analyticson just about everything except their professionalsscreams out an unspoken message: people don't count. As knowledge grows, specialization increases, and complex activities require a web of expertspeopleto move an idea from concept to reality.
Seeking to increase understanding of productivity in the 21st-century workforce, Transforming IT Culture reveals how highly specialized IT knowledge workers must collaborate to create value, uncovering the human factors that ignite success. Author Frank Wander explores how social intelligence, trust, and unselfishness are the indispensable management tools that will enable leaders to energize a human web and make it highly productive.
An unflinching look at the human side of production today, Transforming IT Culture peels back the layers, revealing the boundless potential of knowledge and experience across teams of highly skilled individuals, with guidance on:
- Unlocking human potential
- Why our human resource practices remain primitive
- The importance of empathy, caring, and compassion at work
- Designing a collaborative social systemand why it matters
- Shaping IT one interaction at a time
- Servant leadership in IT
- Building a culture of creativity
- Maximizing the productivity of your talent
The ultimate guide to building a better IT department from the inside out, Transforming IT Culture makes a strong case for a leadership style where the happiness and emotional well-being of workers is the key to extraordinary collaborationand to a productivity revolution.
From the Back Cover
Praise for Transforming IT Culture
"Frank Wander knows what many CIOs have only sensedthe human factors of an IT culture matter far more than processes, hardware, or applications. His wisdom is at once simple and revolutionary, and he provides a 21st-century blueprint for high-performing IT organizations."
Lon Zanetta,Retired CIO, Federal Reserve System
"Technology leaders are quick to admit that the 'soft skills' of people management are often the hardest to master. In Transforming IT Culture, Frank Wander draws on his many successful years as a corporate chief information officer to provide an incredible resource for unlocking the creative talent hidden away in your IT department."
Maryfran Johnson, Editor in Chief, CIO Magazine & Events
"We are entering a new era for IT organizations.It is an era defined not by technology or even process, but by the most important asset the IT organization has always had at its disposal: its people. Call it human-centric IT. It will usher in an era of exponential productivity for IT executives and leaders who embrace Frank Wander's call to action. If you are ready to become a true 21st-century IT leader, then Transforming IT Cultureshould be at the top of your reading list."
Charles Araujo, Founder & CEO, The IT Transformation Institute; author of The Quantum Age of IT: Why Everything You Know About IT Is About to Change
"This book will unlock your thoughts so you can think differently and apply the concepts in a self-help type of way. It encourages you to analyze behavior and leverage these behaviors to transform the culture of your IT organization. I especially enjoyed the chapter entitled 'The Unseen Art and Emotion of IT'with comparisons to the art of musica heartfelt tribute to the art of this great profession, given the many challenges it presents."
Pamela J. Stenson, Senior Vice President & General Manager, CIO Executive Council
"Frank Wander shines a bright light on the most important element of success as a 21st-century leadertaking good care of our people and creating a social construct where they can collaborate and thrive. The lessons learned from experience and years of research into human motivation and behavior combine to provide a set of clear prescriptions for leading organizations that are relevant, whether you are focusing on IT or any other part of the enterprise."
Warren Kudman, VP & Chief Information Officer, Sealed Air Corporation