Customer Reviews

Transforming IT: A Five-Step Plan for Adopting a Service-Centric IT Model

5 star:		(2)
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1 star:		(1)

 

 

For too long IT has not really been part of the business and helping the business to achieve their goals. This book helps the IT leader to connect to the business needs and drive customer satisfaction and profit for the company. This book shows the IT professional how to deliver value to the rest of the business and lock in the process so it repeats itself as the whole business develops and changes. Excellent book and I am sending copies to many key executives in my organization.
Ken Merbler, Director, Deloitte

I have read many books about Enterprise Architecture, IT Governance, IT Strategy, ITIL Best Practices, IT Management, BPM, SOA, CMMI etc. All the books describes ways of achieving improvements in IT that eventually drive business results within each isolated dicipline. It is really frustrating that most of these books fail to grasp the totality of technological and organizational complexity that face real IT organizations today.

This is a book that for the first time (in my experience) define an integrated approach to orchestrate real, business-driven IT transformation. The approach offers a way out of the mess for CIOs and other IT Executives in very large and complex IT environments as well as provide very useful guidance in designing new IT organizations to deliver capabilities needed for service centric computing.

I have a minor comment though, and that is towards the assumption that businesses automatically understand how to best organize themselves in order to take maximum advantage of IT. I feel the book to a certain degree avoid this issue in aligning IT with the business.

However, this book in combination with Enterprise Architecture As Strategy: Creating a Foundation for Business Execution, the reader should have the inspiration needed to formulate strategies and competitive differentiation based on IT-enabled business innovation.

It's terrible to pay over $25 for an electronic book that has no Table of Content navigation and worse, eliminates all of the figures and graphs. Have fun endlessly hitting page forwards and backs to get to different locations. This should be disclosed before you purchase them.