About the Author
LISA MIRZA GROTTS is director of The AML Group,certified etiquette & protocol consultants, providinginstruction to corporations, individuals & children.Ms. Grotts is a former director of protocol for the City& County of San Francisco. She has been a featuredtelevision and radio guest and has been quoted inmany publications, including Newsweek, USA Todayand The Los Angeles Times. She and her husbandreside in San Francisco.
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