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Treat People Right!: How Organizations and Employees Can Create a Win/Win Relationship to Achieve High Performance at All Levels Paperback – April 7, 2003

ISBN-13: 978-0787964788 ISBN-10: 0787964786 Edition: 1st

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Treat People Right!: How Organizations and Employees Can Create a Win/Win Relationship to Achieve High Performance at All Levels + Elephant in the Room: How Relationships Make or Break the Success of Leaders and Organizations + Teaming: How Organizations Learn, Innovate, and Compete in the Knowledge Economy
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Product Details

  • Paperback: 280 pages
  • Publisher: Jossey-Bass; 1 edition (April 7, 2003)
  • Language: English
  • ISBN-10: 0787964786
  • ISBN-13: 978-0787964788
  • Product Dimensions: 0.7 x 6.1 x 8.9 inches
  • Shipping Weight: 14.4 ounces (View shipping rates and policies)
  • Average Customer Review: 4.1 out of 5 stars  See all reviews (8 customer reviews)
  • Amazon Best Sellers Rank: #407,787 in Books (See Top 100 in Books)

Editorial Reviews


"Named a Best Business Book of 2003 in the Leadership category by Strategy + Business."(Strategy + Business Magazine, article by Bruce Pasternak and James O'Toole).


"Ed Lawler is simply the best thinker about people in organizations today. His new book turns treating people right from magical and nice-to-do clich?s to a set of specific, research-based actions that leaders can take."
— Dave Ulrich, professor, University of Michigan

"Practical advice for everyone who manages anyone . . . from first-time supervisor to CEO."
— Bob Eckert, chairman and chief executive officer, MATTEL, INC.

"Treat People Right! Is essential reading for any senior executive who believes that great and committed people are the ultimate source of value creation for their business."
— Dennis Liberson, executive vice-president, human resources, Capital One Financial Corporation

"Treat people Right! puts forward the principles, practices, and responsibilities necessary to be successful in today's ever changing business world— whether you are a seasoned executive or a recently hired college graduate you must read it!"— Jim Madden, chairman, president, and CEO, Exult, Inc.

"Lawler's concept of 'virtuous spirals' is right on. His Seven Principles for Treating People Right and Creating a Virtuous Spiral are straight forward and obvious, but hard work. He clearly defines roles for both the organization and the people."
— Mel Haught, president and CEO, Pello Corporation

"If you care about how to attract, motivate, and maximize the potential of outstanding people, read this book!"
— Bruce Pasternack, senior vice president and founding partner, Organization and Strategic Leadership Center, Booz Allen Hamilton

"In the midst of all of the hype and psychobabble that fill bookstore shelves, Ed Lawler has done a fabulous job of brining solid rigorous thinking about people and organization into an accessible form."
— David A. Nadler, chairman, Mercer Delta Consulting, LLC.

More About the Author

Edward E. Lawler III joined the faculty of Yale University after receiving his Ph.D. from the University of California at Berkeley in 1964. Three years later he was promoted to Associate Professor.

He moved to the University of Michigan in 1972 as Professor of Psychology and also became Program Director in the Survey Research Center at the Institute for Social Research. In 1978, he became a Professor in the Marshall School of Business at the University of Southern California. That same year, he founded and became Director of the University's Center for Effective Organizations. He was named Professor of Research at the University of Southern California in 1982 and Distinguished Professor of Business in 1999.

Lawler has been honored as a major contributor to theory, research, and practice in the fields of human resources management, compensation, organizational development, corporate governance, and organizational effectiveness. He is the author and co-author of over thirty-eight books and more than three hundred articles, which have appeared in the Harvard Business Review, MIT-Sloan Management Review, California Management Review, USA Today, Strategy and Business, the Financial Times, and more than thirty other magazines, journals, and newspapers.

His most recent books include Rewarding Excellence (Jossey-Bass, 2000), Corporate Boards: New Strategies for Adding Value at the Top (Jossey-Bass, 2001), Organizing for High Performance (Jossey-Bass, 2001), Treat People Right (Jossey-Bass, 2003), Human Resources Business Process Outsourcing (Jossey-Bass, 2004), Achieving Strategic Excellence: An Assessment of Human Resource Organizations (Stanford Press, 2006), Built to Change (Jossey-Bass, 2006), The New American Workplace (Palgrave-Macmillan, 2006), and America at Work (Palgrave-Macmillan, 2006), Talent: Making People Your Competitive Advantage (Jossey-Bass, 2008), and Achieving Excellence in HR Management: An Assessment of Human Resource Organizations (Stanford Press, 2009) and Management Reset (Jossey-Bass, 2011).

Business Week has proclaimed Lawler one of the top six gurus in the field of management, and Human Resource Executive called him one of HR's most influential people. Workforce magazine identified him as one of the twenty-five visionaries who have shaped today's workplace over the past century. He has been a consultant to many corporations, including the majority of the Fortune 100, as well as governments at all levels.

Customer Reviews

4.1 out of 5 stars
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Most Helpful Customer Reviews

Format: Paperback
Global Business is deeply challenged by how best to make an organization attractive to the talent they need to compete in a dynamic and challenging world. Ed Lawler provides us with a clear set of guidelines in Treat People Right about how best to make our organizations 'winners' in the talent wars we will face in the decades to come. Leaders should make this a 'must read' for their next plane trip and provide multiple copies to those in their organization that can affect the directions to take to gain advantage through people.
What's attractive about this book is that is provides a total look at all the 'tools' organizations have at their disposal to encourage people to help them make their business a success. Treat People Right gives concrete 'how to' examples and case studies that bring Ed's advice home to a busy leader in a form they can put to work in their organization. The book goes beyond theory to execution . . . something that is key to creating the 'win-win' relationship business needs during trying times.
The time is exactly right for Treat People Right. Global organizations looking for ways to step forward and win the talent competition have their guidelines set for them by the world's leading expert on how best to align the performance of the best people with what your business needs to lead the pack in the next decade.
If we could give this book SIX STARS we would do it. This is the kind of book authors say, "Gosh, we wish we had written something as great as that!"
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2 of 2 people found the following review helpful By Dennis DeWilde on November 17, 2007
Format: Paperback
In a textbook style narrative, Professor Lawler opens this book with the argument that the talented individual (human capital) is the new competitive advantage, if combined with well designed organizations with the best management systems. He then introduces his Diamond Model of Organizational Effectiveness. This model is lead by strategy; centers on the organizational design elements of people, structure, rewards, and processes; which are surrounded by capabilities, competencies, and environment. Within this context of people at the center, the next chapter is devoted to 'what makes people effective', using the - performance = motivation x ability - equation to frame the discussion.

In the following 7 chapters Lawler introduces his 7 principles of Treating People Right:
1. Attract and Keep the Right People
2. Hire the Right People
3. Develop People Right
4. Design Work Right
5. Establish the Right Goals
6. Reward People Right
7. Lead People Right

Each chapter defines the principle, discusses the why of it, generalizes on how it might be implemented, and provides best practice examples. Lawler also provides an 'implications for the individuals' section with each principle.

It seems obvious that treating people right has its benefits, a more useful question may be, "How, or by Whom, should Right be Defined?" On these questions, the book adds nothing new to the conversation on how to motivate people. Although it may be unfair to suggest there is nothing new in a book written some 4 years ago, the test of time can be seen as a useful meter for determining a books real value.
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By Kamal Kant on October 22, 2003
Format: Paperback
As a career management professional, I strongly recommend human resource professionals sit up and read Lawler's book. Start treating your human resources as people in the 21st century. People are important to business success. Lawler has done a critical analysis and used highly illustrative examples to demonstrate the importance of treating people right as part of organisational success strategy. The examples quoted could easily be adapted for implementation in many organisations. I would encourage the CEOs of small and medium sized companies to read this book too. At the beginning of the 21st century, many managers and executives would realise their competitive advantage stems from the creativity, ideas, innovation and enterprise of their treat people right! Recommended reading for post-graduate programmes in Human Resource, Management and Organizational Behaviour.
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By Big TEX on March 23, 2013
Format: Paperback Verified Purchase
Book shipped quickly. Ready to start on my term paper. I just hope that the book keeps me intrigued and doesn't bore me.
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