Customer Reviews

Trend T4EK 850-Watt 1.1-HP Variable-Speed Plunge-Base Router

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4 star:		(1)
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1 star:		(1)

 

 

Like the other reviewer, my Trend router developed a switch problem shortly after buying it. But my experience dealing with Trend was very positive. I contacted Trend via the email address on their Web site and explained the problem. The following day I received a courteous reply with a return authorization number and assurances that the problem would be resolved. A new router was shipped to me the very same day they received my defective router.

As for the router itself, I was looking for a good quality light-duty plunge router but didn't want to spend $200 for a Bosch or DeWalt router and plunge base. I purchased the Trend T4 router for half the price. My impression was favorable. The tool is solid, the plunge action is reasonably smooth, and the variable speed motor is more than powerful enough for any light-duty application.

I do a lot of free hand routing and found the Trend easy to maneuver. Operation is steady throughout the RPM range. For the money, I felt the trend was a solid value. When the switch broke, naturally I was irritated but felt that because the overall quality and construction of the router is good, that the defective switch was an isolated problem.

The outstanding customer service that I received from Trend went a long way in reassuring me that Trend is serious about building a quality product and keeping its customers happy.

This router sucks. It had a broken switch out of the box(I needed it so I fixed it with a rubber band)This was supposed to be brand new. I did not have 30 minutes running time on it and it quit. I sent it to the address it listed for warranty work...guess what...they moved! Their book did not say you needed a RA number just send it to that address. Okay UPS tried to send it to a new address...guess what...they refused it. Now it's floating around in limbo and even UPS doesn't know where.
I want to point out that UPS has done more than they should trying to find the repair shop...not their fault. I didn't buy this router on Amazon (I have bought other stuff and am very well satisfied with them) Bottom line BEWARE of this thing.