—Ben McConnell and Jackie Huba, authors of Creating Customer Evangelists
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Great book full of wonderful insight and tips. A book you will read several times.Published 11 months ago by Jennifer E
John disseminates the star in starbucks in an easy to read format. Great book for the plane or light reading for vacation.Published on June 23, 2009 by Marketing Maven
This is another example of those rapidly business books, rapidly increasing in number, that take some pretty basic insights about some aspect of business and puts it with some big... Read morePublished on August 23, 2007 by Craig Matteson
I have been a teacher, reading specialist, curriculum consultant and principal of a K-8 school. All of us are equal, from the custodians all the way down to management. Read morePublished on January 4, 2007 by Carolyn J. Miller
Overall, I thought the book was marginally above average. The author has difficulty maintaining objectivity as he was previously employed by Starbucks. Read morePublished on November 9, 2006 by D. Goodall