When the marketing department complains about the production staff, or the sales force makes promises customer service says it can't deliver, this is tribal warfare -- those interdepartmental conflicts that form one of the biggest and most costly productivity problems in organizations. Understanding how to recognize and deal with tribal conflict becomes extremely important for company survival and growth. Peg Neuhauser shows how to bridge the gap between factions that inevitably arise in organizations -- and lessen tribal warfare, lower employee stress, improve managerial effectiveness and promote higher productivity.
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Book Description
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Editorial Reviews
Review
"Helpful, informative, and entertainingly conveyed." -- Marilyn Yarbrough, University of Tennessee
"This is an extremely insightful and practical book on a pervasive managerial problem." -- Steve Shortell, Kellogg Graduate School of Management, Northwestern University --This text refers to the Paperback edition.
"This is an extremely insightful and practical book on a pervasive managerial problem." -- Steve Shortell, Kellogg Graduate School of Management, Northwestern University --This text refers to the Paperback edition.
About the Author
p align="left"> Peg C. Neuhauser is a communications consultant who specializes in working with business in the areas of team building and conflict management. She is the owner and principal consultant of PCN Associates in Boston, Massachusetts. Her clients include major American corporations from industries such as manufacturing, health care, finance, and telecommunications.
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3 of 3 people found the following review helpful:
5.0 out of 5 stars
One of my favorite books of all time,
By Kathy Connolly (Connecticut) - See all my reviews
This review is from: Tribal Warfare in Organizations: Turning Tribal Conflict into Negotiated Peace (Business Strategist) (Paperback)
Senseless frustrating behavior at work is much easier to understand when seen through the light of Peg Neuhauser's eyes. Neuheuser uses techniques from anthropology to teach anyone to understand the frequently ignored symbols and meaning that shape group behavior in any workplace. As an organizational consultant, I've seen far too many management interventions fail miserably because both managers and consultants were unaware of the organizational culture that drove outcomes. _Tribal Warefare in Organizations_ is a great tool for anyone who deals with people at work. Reading it is like getting a much needed flashlight in the dark.
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Inside This Book
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First Sentence:
Managers spend anywhere from 25 to 65 percent of their working day dealing with conflicts or fallout from people-related problems. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
informal tribes, umbrella values, organizational tribes, specialist tribes, finance tribe, friendship tribes, management tribe, detail thinker, dreamer thinking, tribal characteristics, tribal peace, tribal rules, tribal values, tribal behavior, poor ethics, tribal dialects, tribal warfare, turf protection Key Phrases - Capitalized Phrases (CAPs): (learn more)
Ned Herrmann, New York, Jan Carlzon, Christmas Eve New!
Books on Related Topics | Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Back Cover | Surprise Me!
Managers spend anywhere from 25 to 65 percent of their working day dealing with conflicts or fallout from people-related problems. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
informal tribes, umbrella values, organizational tribes, specialist tribes, finance tribe, friendship tribes, management tribe, detail thinker, dreamer thinking, tribal characteristics, tribal peace, tribal rules, tribal values, tribal behavior, poor ethics, tribal dialects, tribal warfare, turf protection Key Phrases - Capitalized Phrases (CAPs): (learn more)
Ned Herrmann, New York, Jan Carlzon, Christmas Eve New!
Books on Related Topics | Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Back Cover | Surprise Me!
Citations (learn more)
This book cites 16
books:
See all 16 books this book cites
1
book
cites this book:
- Winning by Telephone by Gary Goodman on page 205, Back Matter (1), and Back Matter (2)
- Moments of Truth by Jan Carlzon on page 23, page 98, and Back Matter
- Beyond Culture by Edward T. Hall on page 6, Back Matter (1), and Back Matter (2)
- The Creative Brain by Ned Herrmann on page 74, Back Matter (1), and Back Matter (2)
- Marketing Management (12th Edition) by Philip Kotler on page 28, and Back Matter
See all 16 books this book cites
- Refounding the Church: Dissent for Leadership by Gerald A. Arbuckle in Back Matter
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