Tribal Warfare in Organizations: Turning Tribal Conflict into Negotiated Peace (Business Strategist) [Paperback]

Peg C. Neuhauser (Author)

Book Description

Publication Date: June 22, 1990 | ISBN-10: 0887304443 | ISBN-13: 978-0887304446

When the marketing department complains about the production staff, or the sales force makes promises customer service says it can't deliver, this is tribal warfare -- those interdepartmental conflicts that form one of the biggest and most costly productivity problems in organizations. Understanding how to recognize and deal with tribal conflict becomes extremely important for company survival and growth. Peg Neuhauser shows how to bridge the gap between factions that inevitably arise in organizations -- and lessen tribal warfare, lower employee stress, improve managerial effectiveness and promote higher productivity.

Editorial Reviews

Review

"Helpful, informative, and entertainingly conveyed." -- Marilyn Yarbrough, University of Tennessee

"This is an extremely insightful and practical book on a pervasive managerial problem." -- Steve Shortell, Kellogg Graduate School of Management, Northwestern University

About the Author

p align="left"> Peg C. Neuhauser is a communications consultant who specializes in working with business in the areas of team building and conflict management. She is the owner and principal consultant of PCN Associates in Boston, Massachusetts. Her clients include major American corporations from industries such as manufacturing, health care, finance, and telecommunications.

Product Details

• Paperback: 240 pages
• Publisher: HarperBusiness (June 22, 1990)
• Language: English
• ISBN-10: 0887304443
• ISBN-13: 978-0887304446
• Product Dimensions: 9.4 x 6.4 x 0.7 inches
• Shipping Weight: 9.4 ounces (View shipping rates and policies)
• Average Customer Review: 5.0 out of 5 stars  See all reviews (1 customer review)
• Amazon Best Sellers Rank: #1,828,911 in Books (See Top 100 in Books)

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Customer Reviews

Most Helpful Customer Reviews

3 of 3 people found the following review helpful:

5.0 out of 5 stars One of my favorite books of all time, December 22, 2005

By 

Kathy Connolly (Connecticut) - See all my reviews

This review is from: Tribal Warfare in Organizations: Turning Tribal Conflict into Negotiated Peace (Business Strategist) (Paperback)

Senseless frustrating behavior at work is much easier to understand when seen through the light of Peg Neuhauser's eyes. Neuheuser uses techniques from anthropology to teach anyone to understand the frequently ignored symbols and meaning that shape group behavior in any workplace. As an organizational consultant, I've seen far too many management interventions fail miserably because both managers and consultants were unaware of the organizational culture that drove outcomes. _Tribal Warefare in Organizations_ is a great tool for anyone who deals with people at work. Reading it is like getting a much needed flashlight in the dark.