Customer Reviews

DVD CopyWare

5 star:		(3)
4 star:		(1)
3 star:		(0)
2 star:		(0)
1 star:		(4)

 

 

I would not advise anyone to purchase software from this company. I sent them numerous emails regarding a problem I was having. All were ignored. I finally called them. I got some guy in California who said my emails were going to tech support in Europe. They were having a problem getting the Europeans to response to all tech support questions. My advice to RedXpress is don't sell to the U.S if you don't want to speak to an American. The guy from California provided some help. After I got off the phone with him I tried his suggestions none of them worked. Sent him emails and he never responded. I don't even use the software anymore. It ruined too many DVDs to make it worth my while.

I bought this product two months ago to be able to backup my DVD movies and especially my episodic discs. I tried using 321 studios DVD X Copy but that didn't work very well for my copy of the Simpsons. Copyware worked brilliantly on it. There were a few technical glitches at first (I'm using Windows 98), but the Redxpress support people were on top of it. They've made fixes available for download from their website. Now the product works great and I haven't had any problems whatsoever with it.

I brought this product in May 2004- I had researched alternative software that do the same stuff, and I was convinced by the comments seen on Amazon to try this product out. From the beginning it never worked.I even downloaded version 3 to see if it helped-Same results. It just freezes my computer and forces me to turn of the computer to get out. I emailed Redexpress.com (their support) to get assistance and was asked to send the log file so that they could identify the problem. I did that on 3 occasions. Got no response apart from an automatic acknowledgemnent of my email.
I have just sent them another message as a last attempt.If that does not work, I expect that someone should refund my money because it just never worked.

I have tried about two dozen DVD movies, different blank DVD manufacturers, three different DVD players, so far - zero success. Original purchase did not work, the next two updates did not work. They won't let registered users access the latest release V3.0, their response to email's is to return a blank screen, ha ha, aren't they funny. If all you need to do is copy a single disk movie, then it's ok, but if the output needs to span two disks, then the results are completely unpredictable. Some times the first disk works but the second doesn't, sometimes the other way around. Sometimes the movie's menu works on one disk but not the other. Sometimes the product just hangs during the copy procedure forcing a hard shutdown of the computer. I recommend against this product, freeware like shrink is my choice.

I have used many more complex methods of making backups. such as dvd shrink, decrypter etc. as most users of those compression ariented programs are now finding out wiht better and bgger televisions, you can really see the loss and artifacts from the compression.

DVD Copywareis the best solution. it doesn't alter the actual film at all. not one bit. a perfect copy.

What it does is span across two disks, but get this, it keeps the menu structure so you also have all you extras through the menu as well as all you language tracks. (...)

Lastly I have probably backed up 100 dvds with copyware. I know from long experiece that the few complaints below that the people having problems don't even understand their burners and probably have hardware problems that have nothing to do with with this software -- which works flawlessly -- and easily!

As far as support the redxpress support is top notch. I have had the occassional question and all have been answered.

I have used all the freeware (shrink, decrypter, etc.) and also other commercial programs like dvdxcopy (twice the price).

Of 50 dvd's copied with dvd copyware only one has had a problem. that is way way better than all other programs.

what I like about dvd copyware is that you don't need to spend an enormous amount of time with user intervention which require knowledge about each disk's idiosyncracies as well as how dvd's are put toghether. Or use a second program to then burn your results. With DVD copyware you just point and click and it takes care of everything. If I am going to spend an hour with another program I am not saving anything.

As far as updates, there have been about one a month, easily downloadable free from their website. That is natural given how many differnet types of dvd's and hardware there are out there.

If you have any experience with programs like dvd shrink you know you have to consult a weboard of copiers to find out what special treatment you have to give to many complex dvd's as well.

All in all this is an excellent and simple timesaver and it works very well.

I have used many more complex methods of making backups. such as dvd shrink, decrypter etc. as most users of those compression ariented programs are now finding out wiht better and bgger televisions, you can really see the loss and artifacts from the compression.

DVD Copywareis the best solution. it doesn't alter the actual film at all. not one bit. a perfect copy.

What it does is span across two disks, but get this, it keeps the menu structure so you also have all you extras through the menu as well as all you language tracks. When the compression oriented programs came out blank dvd's were $4 to $2 a peice. Top quality blanks are now $0.40, so for $0.80 total you don't have to comprosmise and get the problems of compression.

Lastly I have probably backed up 100 dvds with copyware. I know from long experiece that the few complaints below that the people having problems don't even understand their burners and probably have hardware problems that have nothing to do with with this software -- which works flawlessly -- and easily!

As far as support the redxpress support is top notch. I have had the occassional question and all have been answered.

From it's inability to copy episodic dvd's, to it's inability to make a workable dvd, this product has been a disappointment. So far, ive made one solid workable dvd(from about 20 attempts). Red express offers support though, through software fixes and upgrades through its website. They also promise a full upgrade to it's next software release!( due in 4th quarter of 2003). Let's hope it's a better offering than it's current package.