Customer Reviews

Troy-Bilt 16-Inch 40cc Gas Chainsaw TB4016CC

5 star:		(0)
4 star:		(2)
3 star:		(0)
2 star:		(0)
1 star:		(5)

 

 

Purchased this item only two months ago and already doesn't want to start. Contacted Amazon and was told no returns if over 30 days. Troy-Bilt website doesn't accept emails and it's impossible to get a hold of a live person over the phone. Went to a authorized MTD service center to get fixed and they wouldn't honor the warranty because I purchased it from an out of state dealer. MTD Definitely not a customer friendly company.
Very bad shopping experience.

i own 5 different chainsaws, this was the first for a troybilt, figuring the price at 109 was ok...BUT even at that price it is worthless to me. it was very hard to start the first time, then within one tank of fuel stopped running - period. i changed fuel etc etc and it just will not run. service from troybilt is non-existent.

when the saw did briefly run, for all of 15 mins, it was very cumbersome with it's weight distribution so far out front that when using a saw horse to buck up wood, the front end weight caused me to have to use great counterforce on the back side, which caused me to get sore very fast. normally i can chainsaw on the horse for about 2 hours with my other saws before the toll is rung up on my back muscles...but in the 15mins the saw ran, my back was aching.

shoulda coulda bought even a sears saw, at least there would have been service. but lesson learned troybilt is NOT what it once was, it now seems to be part of the cheapened down product lines with matching service.

do yourself a HUGE favor and really think about MTD and troybilt- you can do much better elsewhere.

I consider myself fortunate after reading the glowing reviews below... Yeah, mine also appeared rugged and easy to use too until it died after an easy life and great upkeep. Total use time: four hours over one year.

Exact same issues as below. Quick exams by two local experts held the same conclusion: DOA...Factory Defect. On-line assistance little help with clearly no gaurantees. Buy one locally at a small business that stands behind its product and repairs on-site. Penny-wise, pound foolish = bad investment.

I have owned 4 chainsaws and have never had one that I would consider a piece of junk until this Troy-Bilt. It has been in the shop twice since I purchased it new and still doesn't work. It would not run unless it was at full throttle, the chain constantly comes loose, it is difficult to start, two mufflers have fallen apart and now the automatic chain oiler quit working. This saw has seen minimal use and I would not recommend it for anything other than the recycle bin.

Worst piece of equipment ever owned; starts hard; runs poorly; very difficult to find repair parts; TroyBilt only sells complete part assemblies that are pricey.

I thought the unit work well no problems what so ever. The saw started right up. and cut well.

I like this chain saw. Easy starting and durable. Starts first or second try. Best chain saw I ever bought and I have purchased 3 other gas chain saws.