Most helpful critical review
73 of 74 people found the following review helpful
Nice mug design, bad production quality
on August 6, 2011
I bought two of these mugs about a year ago, when they were fairly new models. Both mugs were perfect and had no problems. Then in June 2011, I bought two more from Amazon (this review concerns these).
The production of both mugs must have gone cheap to cut corners. The mug has two primary pieces: the outer steel shell and the inner steel container, much like a thermos. These two pieces are permanently held together tightly by an adhesive. But with these two new mugs, both pieces on both mugs did not stay together and easily came apart while washing the mugs or while drinking something (causing a total spill of hot coffee on me and my keyboard). I fixed both mugs by using super glue around the lip of the outer shell and putting the inner shell back into it (use very little dobs of super glue around the lip to prevent the glue from squirting out from the edges and marring the outer steel shell).
Another issue that these mugs have is the handle. They have a nice looking black matte finish on them, which turned out to be a thin type of plastic "skin". Within a few days of usage, this skin starts to peel off in little bits and strips and looks horrible as it peels more and more over time. The handle under the skin is a hard black plastic, so at some point you'll have to manually peel the skin off of it just to make the cup & handle look good again.
In terms of ergonomics, aethetics, and usability, the cups are a dream because they hold much coffee and have a wide bottom to prevent tip over. They're also outright cool mugs because of the elegant shape and stainless steel. But the cheap production/quality control and testing mar what could have been a perfect rating and perfect mug. When you're paying $10-20 for a coffee cup, it better be done right.
Over the past few years, it's become frustrating how the quality of just about anything you buy can't be relied upon to have any proper testing and quality...even a coffee cup.