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The Truth About Trust in Business: How to Enrich the Bottom Line, Improve Retention, and Build Valuable Relationships for Success Hardcover – July 1, 2009


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Product Details

  • Hardcover: 266 pages
  • Publisher: Emerald Book Company (July 1, 2009)
  • Language: English
  • ISBN-10: 1934572179
  • ISBN-13: 978-1934572177
  • Product Dimensions: 9 x 6 x 1.1 inches
  • Shipping Weight: 1.1 pounds (View shipping rates and policies)
  • Average Customer Review: 5.0 out of 5 stars  See all reviews (2 customer reviews)
  • Amazon Best Sellers Rank: #2,350,543 in Books (See Top 100 in Books)

Editorial Reviews

Review

So essentially vital is the commodity of Trust; the glue in every interaction that we have. And so few have explored it so insightfully and comprehensively as Vanessa Hall has. A mind stretching and life changing read. --Allan Parker - International Negotiator, Educator and best Selling author of Switch on your Brain and The Negotiators Toolkit

Vanessa, I admire the important work you are doing in increasing trust in relationships, companies and ultimately in all society. You are truly a catalyst for the renaissance of trust taking place today. Keep making a difference and keep inspiring trust! --Stephen MR Covey Author of The Speed of Trust

The thing that I loved about your book, besides the colour and the nice, clean easy way of reading it is basically it s reminding people to stop and reflect, because if they really want to get what they want in life then they have to realise that trust is the key. You have to make sure that you set realistic expectations and you make sure you develop and live by what you say and you have integrity that way. That is the secret of getting what you want in life. That s an important message for people. The idea that you re taking that on as your mission I think is a great contribution. --Dr John Demartini Author of The Breakthrough Experience a revolutionary new approach to Personal Transformation and contributor to The Secret --This text refers to the Paperback edition.

About the Author

Vanessa Hall is an international author and speaker whose work emulates her life. Her business, Entente, is focused on building trust back into the business world, into homes and communities around the world. She has worked with some of Australia's largest organizations, speaks at conferences around the world, and has a team of accredited consultants.

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Format: Hardcover
Trust is a more valuable resource than people give it credit for being. "The Truth About Trust in Business: How to Enrich the Bottom Line, Improve Retention, and Build Valuable Relationships for Success" is a guide to inspiring employee loyalty and trust, and pushing businesses to expand further on this trust. On so many levels, from customer and employee to CEOs, trust is something that is simply needed to keep a business honest, moving, and profitable. "The Truth About Trust in Business" is a must read for any business leader and a valuable addition to any community library business collection.
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Format: Hardcover
When reviewing a book about trust in business, the first question is how does it stack up against Stephen M.R. Covey's wonderful The Speed of Trust. And the answer is that they're quite different. I'd recommend reading Covey first; he gives a thorough grounding in the basics, and lots of examples.

But also read Hall's book. Hall and her friends explore some deeper parts of the landscape, with fresh perspectives, and some visual aids that may make the whole thing more understandable to visual learners.

Hall's first lesson in the fragility of trust was delivered by her then-nine-year-old son, who accused her of breaking "we might" statements that he saw as "we would"--in other words, promises.

As she explored the territory her son's accusation had opened up, she began a career in corporate compliance, and that in turn led to looking at how to go from fixing problems to making things right in the first place.

Hall and her co-authors explore some interesting territory, such as the difference between customer expectations around implicit versus explicit promises (and how the former can often trip up even a caring business), and four distinctly different types of trust.

Building trust has numerous advantages for businesses. Rebuilding trust that's been shattered--a huge challenge--can have especially large rewards. The authors cite a furniture manufacturer almost doubled production, cut work hours without reducing pay, slashed delivery time and changed a company experiencing 60 percent turnover all he way down to 1 precedent with a four-year waiting list to work there. How's that for a convincing bottom-line argument in favor of building trust?
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