Top critical review
43 people found this helpful
Software is Great, Support not so much
on January 8, 2013
I expect that this software cut my tax bill by 30% over what I would find had I rummaged through the tax code myself. I used turbotax online since 2009 and liked it. This was on-sale and cheaper then the online price. It works just as well as online without the pesky multi stage authentication each time you login.
Why 3 out of 5?
I logged into turbotax online to download the .tax file for last year. When I clicked on "I need year xxx taxes in .tax format" it took me to buying turbo tax again. It took 45 minutes on the phone with a guy who wouldn't listen to me to finally get my taxes in .tax form so that I didn't have to re-enter information (employer ein, family demographics, etc) that are not on the 1040 you would print.
For anyone else needing to know, if you want to import that data from turbotax online into turbotax desktop.
1. Start a new 2013 tax filing online. Don't pay for it.
2. Click "Home"
3. Save my 2013 tax information on my computer.
Don't go through the "previous filings" link.