Most helpful positive review
113 of 120 people found the following review helpful
One state download/one state prep problem seems to be fixed!
on January 14, 2010
I have always used turbotax but this year but they changed their pricing. The package says one free state download. True, you can download one state of your choice. However, you only get to prepare one state only. All additional state preparations are at $39 via download of even the same state. Thus for example, you have two family members living in California. The first person downloads the free California state download. If the second family member, who also needs to file the California state return, the second family member needs to pay $39 to turbotax via the software, to prepare the second state return, again, even if it is the same state. Contacted turbotax and it took several tries until they stated that this is the case. The first few times they would not confirm it but rather dodge the question and give an ambiguous answer, not admitting to the change.
1/16/10 update: after installing an online software update yesterday, it seems that turbotax has now changed their policy/software back to the way it was in previous years (probably due to the numerous complaints that they have received). Now, as with last year's edition, you can do more than one state preparation for the same state, for the one free state that you have download. I have now given it 4 stars instead of the previous 1 star, with 4 stars becuase turbotax, as stated above, tried to previously limit the one free download to also mean one state prep (which is not the case now). Other than the previous frustration regarding the state download problem, turbotax has always given me great results. Great advice/info when you tag the help function. The help function will guide you for whatever is currently on the screen, thus you do not have to hunt for the information.
I have still been hearing that some people cannot do more than one state prep for the free included one state download. I have downgraded the star ratings from a 4 previously to a 2 now because the state download/prep problem still exists for some people. If the problem is fixed, I will upgrade the star rating then.
Don't know if it is real but "Bob Meighan, VP of turbotax" wrote to one of my comments on the deluxe version stating that:
Bob Meighan says:
Anthony... TurboTax does not charge extra for preparing multiple state returns for the same state. There was no change in our pricing policy this year. I believe if you received a different story from one of our agents, I suspect it was because they probably thought you were referring to TurboTax Online, where you are charged for each return.
Again I don't know if Bob is for real. If so, I would kindly ask Bob if he could change the turbotax website to state officially, for once and for all, that a buyer of the desktop version shall have unlimited state preps for the same free included state download.
I have also heard from another buyer that turbotax said this was due to a software flaw and should be fixed by Feb 25. We shall see. In the meantime, even though I can do multiple returns on the same state, many others cannot, thus buyer beware.
The problem seems to be fixed. I am upgrading the ratings from 2 stars to 4 now, after it seems to be finally working now. I have received a comment stating that now it is possible to prepare more than one same state return from the free one included state download. Please let us know if it IS or IS NOT working for you.