Customer Reviews

TurboTax Premier Home & Business 2002

5 star:		(6)
4 star:		(2)
3 star:		(2)
2 star:		(3)
1 star:		(41)

 

 

All the TurboTax products for 2002 require product activation to lock that license to a single PC. Their license agreement also states that they may discontinue any aspect of the service at any time. This draconian measure may stop a few people from sharing their license with family members - but it will also prevent legitimate users from accessing their data. If you use TurboTax, and then get audited within 7 years, you probably won't be able to reprint or modify your tax return - since it is likely that you'll be using a different PC by that time. You won't be able to activate TurboTax on the new PC without repurchasing the software.

Historically, copy protection schemes have caused more problems for legitimate users than for pirates. Consumers need to stand up for their rights and refuse to purchase software with Product Activation.

I can only echo what other reviewers have said. The program has glitches. The copy protection is so draconian that it will cause problems down the road. Do yourself a favor and buy a different, more user friendly product.

TurboTax will not load on many computers according to Intuit. An error code appears when trying to get an activation code or the request code is missing during their new activation process. When you call their support line they say they do not have a fix for the problem and do not plan on having it fixed until February. The customer can not load the software. Good job Inuit. Greed has gone to your head and now you've created a product that doesn't work. Our advice to Intuit customers, if you want to spend your money on a product that just does not work then feel free. Otherwise save your money.

There is only one thing more private than doing ones taxes
and that takes place in the bedroom.
I have been a customer for 10 years and I will not being buying this
product now nor in the future because of your product activation scheme.
As a 30 year programmer analyst I consider this idea someone sold you a stupid idea.
This is a shame because I always considered TurboTax as a very well written and
user friendly application.
Now you have added another step to the installation process either requiring
a phone call which passes caller ID information or via the internet which will stamp the request with
Both a MAC ID and IP address if static, both which are user identifiable....
And what of the last minute tax filers who purchase the software
and start at the last minute and customer service possibly becomes overloaded OR the online activation possibly bogs down...
I cant imagine how many dissatisfied customers you will create if either of these conditions happen.
dumb dumb dumb.
These are two realistic possible points of failure of losing customers that didnt exist before.
Doing taxes is tedious and worrisome to begin with now you add to that burden.

In the era of heighten citizen concern about privacy your timing is
impeccably incorrect to alleviate customer concerns.
I suggest removing the product activation scheme or possibly risk losing more customers.
The only activation that should be going on is a few more neurons need to be firing between the ears of all who approved this scheme.

I've been using Turbo-Tax Home & Business in the past,
but changes to the program for 2002 render it too
dangerous to continue its use for myself and most
others.

If you ever need to file an amended return and you've
put in a new hard drive or replaced your computer, you
can't do it. They now require on-line or telephone activation
and the activation is locked to the PC it's installed on.

I routinely need to do amended returns a year or two down
the road, and it is entirely possible that I will have
changed computers by then.

Intuit will get no more of my money. I'm switching from
Turbo-Tax to Kiplinger's Tax Cut, and from Quicken to
Microsoft Money.

I'm unable to use Turbotax due to limitation to number of forms of W2G it allows. The limit is 30. Talked to customer support there and all they told me is to return the software. Now I have to buy the TaxCut (it supports 250 copies of any form) and retype all the information. I strongly advice you not to buy Turbotax - they will do nothing to help you if you hit one of their limitations. They do not care at all that I have been their customer for at least 10 years.

I have used this product (legally) for over 10 years. The product activation software that is installed on your personal computer stays resident in your computer's memory all the time even when you are not using TurboTax. This is simply obscene and unacceptable. I returned my copy and bought H&R Block's Tax Cut software. My data from last year's Turbotax return was installed easily and quickly. Tax Cut has been an easy transition and they have no activation/spy ware programs that stay active.

Note that TurboTax's web site still does not disclose that their activation software stays resident in your computer's memory. Their failure to disclose this information is unethical. I also believe this utilization of my personal computer by them is unethical. I will not buy TurboTax again.

TurboTax has performed well in the past, but this year it has failed to perform at an acceptable level. The new TurboTax requires online activation. It also tries to limit software sharing and in doing so makes file storage, back-up and retrieval difficult. I have been unable to re-open my work because of these protections and have had to start completely over on a long return. TurboTax also seems a bit less user-friendly this year. I have had to abondon TurboTax because of these problems and am now using TaxCut instead.
Save a lot of trouble and start with TaxCut instead!

Even though Turbo Tax has been my choice in the past for both my Dad (a CPA) and I, we are both picking another software maker or filing online this year. First of all, TurboTax 2001 made you upgrade to IE 5.5, which not only was unwelcome in general but IE 5.5 at the time was not the most reliable browser available, especially on the security end.

Now this year - and in the future - you lose functionality if you try move YOUR SOFTWARE from one machine to another, even if you are upgrading. Consider almost any other add-on product that can be transfered from one device to another and you will not find user agreements anywhere close to Turbo Tax. For shame Intuit!

I agree with the other reviewers. The copy protection will prevent you from upgrading or reinstalling your OS or upgrading your hard disk while keeping the programs full functionality. Their execs claim their tech support reps will reactivate in these circumstances but many who have tried have had their request refused by their reps. I have used TurboTax since 1989 but this will be my last year unless they change this policy.

A word to other tax software vendors: get your data conversion from TurboTax files working very well and you will have lots of converts.