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Editorial Reviews
Review
"We have found Turn Your Customer On to be an excellent source of specific, actionable ideas that we are using to take our game to the next level. I recommend this book to anyone ? looking for thought-provoking ways to delight your customers and grow your business." -- Peter Dunn "CEO, Steak n Shake"
Product Description
Nothing affects customer perception of a strategy or brand more than a personal experience (or listening to someone share that experience!). Customer service trainers Kevin Billingsley and Brooke Billingsley show managers and employees 23 ways to create a positive and memorable customerexperience. The authors developed these lessons after many years of working in the health care industry, creating mystery shopping programs, and managing their training firm that has tracked hundreds of thousands ofcustomer service encounters.
"We have found Turn Your Customer On to be an excellent source of specific, actionable ideas that we are using to take our game to the next level. I recommend this book to anyone ? looking for thought-provoking ways to delight your customers and grow your business." -- Peter Dunn "CEO, Steak n Shake"
Product Description
Nothing affects customer perception of a strategy or brand more than a personal experience (or listening to someone share that experience!). Customer service trainers Kevin Billingsley and Brooke Billingsley show managers and employees 23 ways to create a positive and memorable customerexperience. The authors developed these lessons after many years of working in the health care industry, creating mystery shopping programs, and managing their training firm that has tracked hundreds of thousands ofcustomer service encounters.
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Inside This Book
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Key Phrases - Statistically Improbable Phrases (SIPs):
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previous dentist, customer service excellence, customer service culture, recognizing customers, mystery shopping, turn ons, ticket person, customer service providers, great customer service, mystery shoppers, customer service training, frontline employees, hire people who Key Phrases - Capitalized Phrases (CAPs): (learn more)
Hire People Who Want, Utilize Coaching Techniques, Perception Strategies, Best Buy, Panera Bread, Brooke Billingsley Key Levels, Guest Partners, Home Depot, United Artists, Fort Wayne, Olive Garden, Pizza Hut, Treat People Better, Cirque du Soleil, Miss Manners, Inanimate Objects, Reward Those Who Excel, Sam's Club, Sycamore Hills Golf Club New!
Books on Related Topics | Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Index | Back Cover | Surprise Me!
previous dentist, customer service excellence, customer service culture, recognizing customers, mystery shopping, turn ons, ticket person, customer service providers, great customer service, mystery shoppers, customer service training, frontline employees, hire people who Key Phrases - Capitalized Phrases (CAPs): (learn more)
Hire People Who Want, Utilize Coaching Techniques, Perception Strategies, Best Buy, Panera Bread, Brooke Billingsley Key Levels, Guest Partners, Home Depot, United Artists, Fort Wayne, Olive Garden, Pizza Hut, Treat People Better, Cirque du Soleil, Miss Manners, Inanimate Objects, Reward Those Who Excel, Sam's Club, Sycamore Hills Golf Club New!
Books on Related Topics | Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Index | Back Cover | Surprise Me!
Citations (learn more)
This book cites 2
books:
- Sustaining Knock Your Socks Off Service (Knock Your Socks Off Series) by Tom Connellan on page 197
- The Customer Comes Second: Put Your People First and Watch 'em Kick Butt by Hal Rosenbluth on page 142
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