First, determine your problem. is the loan delayed because the banker doesn't like you, or beacuse your income statement doesn't show enough in the asset column?
Second, make sure you're dealing with one problem at a time. Don't try to rework your marketing at the same time that you trim your staff.
Third, focus on facts. Make sure that your own fears and worries aren't blinding you to the way things really are.
Fourth, become an expert. Immerse yourself in your problem; assemble all the information you need to understand your needs and wants, as well as those of your opposite number.
Fifth, create an environment of trust; and, if you need to, Turn no into yes.
The first part to Turning No into Yes is quick yet thorough course in Stephen M. Pollan's problem solving method, from problem identification through tuning no into yes. The second part includes literally hundreds of scenarios, showing how the method can be applied to a range of issues. It's like having a coach, strategist, and motivator at your beck and call, twenty-four hours a day!



