Top critical review
110 people found this helpful
Hancuffed Consumer vs. Customer Service
on September 11, 2002
I have 2 kids and together they have about 8 various vehicles that take the flexpack "flash charge" battery. My kids LOVE their Speed Wrenches and their Jack Knife(s). The Motocross Bikes are awesome too. Anyway, I was told by the company about 1.5 years ago that they were going to sell the batteries seperately. Well, to my knowledge, they never have. I would love to be able to buy the battery separately. I cannot afford to but the charger every time I purchase a battery. I am very disappointed about this "handcuffing" of me the consumer. They have the monopoly on the flexpack and are using it to force you to buy the charger since the bateries are not sold separately. I was told that they would be about 9.99 alone. I would buy about 8 more for extras. What ever happened to customer service? Please start selling the batteries seperately.