UP Your Service! Great Ideas [Paperback]

Ron Kaufman (Author)

Book Description

Publication Date: May 14, 2005

Tools, Tips and Proven Techniques to Lift Your Service Higher Winning stories, world-class insight and practical, proven techniques. Successful case studies, guidelines and checklists. Key learning points and immediate action steps you can apply today. You can build a winning team and a winning culture. What's inside this book? Discover extra-mile service and what's beyond! Chapter 4 reveals the secrets Increase your service value! Add more to your customers and your bottom line. Chapter 2 unlocks the value Build your service culture to attract great customers and terrific staff. Chapter 6 shows you how to keep them! Solve the puzzles of loyalty, passion and profits. Chapter 9 gives you all the answers.

Editorial Reviews

Review

Surprise and delight your customers! Ron Kaufman is an outstanding guide to the most creative techniques for increasing loyalty and positive-word-of-mouth. Giving great customer service can be fun. This book will show you how. - Bob Pike, Speakers Hall of Fame, bestselling Creative Training Techniques Handbook --Bob Pike

Ron Kaufman is the world's leading authority on uplifting customer service. Let the stories and examples in this book inspire you to improve your service, uplift others and lift your income, too! - Jim Cathcart, author of bestselling The Acorn Principle and Relationship Selling --Jim Cathcart

Product Details

• Paperback
• Publisher: Ron Kaufman (May 14, 2005)
• Language: English
• ISBN-10: 9810529384
• ISBN-13: 978-9810529383
• Product Dimensions: 8.9 x 5.9 x 0.9 inches
• Shipping Weight: 1.2 pounds (View shipping rates and policies)
• Amazon Best Sellers Rank: #1,367,375 in Books (See Top 100 in Books)

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