Top critical review
74 people found this helpful
Dangerous & Had to be replaced three times! It is not worth the hassle!
on May 26, 2012
I purchased the Uppababy G-Luxe stroller for my 7 month old son in 2010. I loved it for a while but I really think you should read this review before you make your decision on the Uppababy G-Luxe. I think my experience with Uppababy and the G-Luxe is worth reading if you are seriously considering this stroller.
I would like to point out to parents with younger babies, that you should always remember that your baby is growing. They will become more mobile and more curious. Even the most responsible parents have fast children that can put themselves in danger without the parent seeing it. When you read reviews for any child item, try to find reviews from different age groups because although the age group may not effect you now, it will in a few months or years.
My G-Luxe had to be replaced 3 times. First time- it folded with my son in it on at least three occasions. I called the company and had a replacement sent to my house immediately. The second time the recline feature (Two shoe laces that slide with a plastic clip) snapped and the seat was stuck in the reclined position. Again the stroller was replaced, but it was on 'back-order' so I had to wait. Then I was told for my inconvenience, I would be receiving the newer model with the footrest. I waited several weeks for the replacement but I was happy that Uppababy 'upgraded' me. This was really not the case.
Many of the reviews are from parents with younger babies. You need to consider owningthis stroller when your child is a toddler. With minutes of being in the footrest model, my 20 month old son reached down and pulled the footrest straight up with his hands. The foot rest aimed at his face. He straddled the foot rest and pulled on the fabric. The fabric came right off the two metal posts and then there were two metal posts sticking straight into the air.
At this point, the seat's depth also decreased because the resistance to hold the seat up diminished. My son was able to stick his feet right into the moving wheels. His legs were long enough that he could stand and try to walk while strapped into the 5 point harness. It was so dangerous. I kept telling him not to do it. (Of course, we were using our new stroller at Disney so I could not switch to another one that week.) He was 20 months old and thought is was hilarious.
I called Uppababy and told them was happened and again...'Do you want a replacement?' This would have been my 4th G-Luxe in less than 2 years. I did not want a replacement, I wanted a refund. Uppababy said they never give refunds, they just replace the product. They also said this stroller was JPMA certified and if it was being used correctly, this should not happen. I tried to reason with my son that he was not using the stroller correctly and would get hurt, but being that he was only 20 months he did not understand this! Seriously???????
I then asked for my old model as the replacement, but I found out that they no longer have it. My 'upgrade' was not an 'upgrade' it was their response to no longer having the other model. I understand products change, but they should have been honest about this.
Luckily, the store I actually bought it from was very helpful and gave me credit towards another stroller. (I did NOT get an Uppababy.) I demonstrated what happened with my son and they were easily convinced it was a dangerous product. I had a credit and a dedicated sales person helping me pick a new stroller immediately.
I could not believe that a company that claims to make 'high quality' baby products would sell this and then not stand behind it by refunding or giving me credit. A stroller should not need to be replaced 4 times. Even with my Uppababy Vista, Uppababy had to replace the broken frame, broken seat and bald tires with the first year. I do not want to buy products from a company that is constantly replacing things. I want to buy a product that will last and I will not have problems with. Take a minute and read other Uppababy reviews. People are always saying what great customer service you get with Uppababy because they replace things. Do you really want to be replacing things all the time, or do you want a product that will last? I was very disappointed by the customer service at Uppababy. I am shocked that they told me that if the stroller was being used correctly, this should not happen. If this was always the case, parents would never need baby gates, outlet protectors or fences around pools. Children are curious and this stroller has a serious design flaw that can hurt the child. A curious child can expose two metal posts about 4 inches long and have them sticking straight up into the air towards their face. They can also then put their feet into moving wheels within seconds. I strongly advise parents to take this information into consideration because your baby will grow into the curious toddler and this stroller is dangerous for that age group!
Best of Luck.