Customer Reviews

Ultimate Credit and Collections Handbook

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The Ultimate Credit and Collections Handbook is an extensive resource that any small business owner should own. It covers a full range of business services including extending credit, managing risk, and ensuring prompt customer payment for your company's product or service. The ideas in the book are set forth in a clear and matter-of-fact manner by author Michelle Dunn, who obviously has many years experience in managing debt and collections for many different businesses.

The subjects cover the full spectrum of credit for a business including having a good credit policy, checking customer's credit reports, invoicing, offering payment discounts for paying quickly, and late charges for those who don't. It explains the proper methods to collect past due debt, and potential legal aspects of collection.

The extensive nature of the book goes beyond credit policy and simple debt collection to cover items including the name and phone #'s of the three major credit bureaus, ID theft, phishing, web links to a vast array of resources, and even a CD of forms a small business owner can use to ensure proper credit collections. A copy of the "Federal Fair Debt Collection Practices Act" is also included.

There is no doubt that this book will become an essential resource for any business owner.

Michelle Dunn has done her homework to provide small business owners with a guide to everything they need to know about credit and collections, with all the tools to implement it into their business goal. No matter the type of business, whether sales, service, or independent freelancer, this guide will help achieve business goals and help increase cash on hand for every type of business.

Learn about debt, credit, invoicing, credit policy, and collecting owed money. See how it affects small business owners and how to manage business finances. Put a credit policy into place to reduce the incidence of bad debt and unpaid bills.

Use the listed website resources to find out even more about application to individual circumstances. Have at hand samples of the forms needed, with the added bonus of customizable forms on the included CD-ROM.

In simple, easy to comprehend language, Dunn takes the mystery and intimidation factor out of handling this much needed, but often overlooked or handled incorrectly, aspect of business. The Ultimate Credit and Collections Handbook should be in every business owner's library.


Angie Mangino, former book reviewer at Inscriptions Magazine, currently works as a freelance writer and reviewer. [...]

Most businesses typically give credit to their regular customers it increases sales, makes it more convenient for everyone involved, and is generally speaking good busines sense. But then there is the percentage who don't pay their bill. What do you do then?

In my case the amount owed to me was too small to interest a collection agency, but big enough that it would have a significant impact on my own income. I then got a copy of this book. The author claims to have a bunch of years of expeience in credit and debt collection. And the book reads like she knows what she is talking about.

Perhaps the most important thing is that there are a bunch of legal rules that limit what you can do. After that she gives you some ideas about what to say either on the phone or in a letter -- which are also on a CD included with the book.

I haven't gotten everything collected yet, and I can't say that I enjoy the process. But I've made pretty good progress and it's something that has to be done.

Michelle does a great job of painting the bigger picture as to how collections process fits into your business. The tips in this book have been more than beneficial to me as an in-house collector. I would strongly recommend this book to any new or experienced collector and think it would be a very beneficial read to a small business owner. The concepts in this book are key to running a successful collections department, which is a vital part of any business!!

I read this book looking for collections strategies for my current job at USBank. I found the book: Ultimate Credit and Collections Handbook to be very Proficient in it's application regarding collections strategies. Some of this book is very practical and the collector who is starting out for the first time will find a lot of the book very useful. Also at certain times through out this book I found the book to be very technical, but with time and effort Michelle's advanced strategies also can be utilized with effort. My reasoning for reading this book, and similar books is to become, a better collector, a more humane collector in practice, and theory towards USBanks customers - clients. The author Michelle Dunn book is a tough read full of treasures. If you want to learn about Collections you have to start somewhere. Peace.