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2 of 3 people found the following review helpful:
5.0 out of 5 stars
The ultimate guide for achieving TQM patient satisfaction.,
By A Customer
This review is from: Ultimate Patient Satisfaction: Designing, Implementing or Rejuvenating an Effective Patient Satisfaction and TQM Program (HFMA Healthcare Financial Management) (Hardcover)
Ultimate Patient Satisfaction propels one full steam into the real world of patient satisfaction and provides the mind set and tools for making a differentciating difference. No other book takes such a no holds barred approach to telling the truth about healthcare providers and their patient encounters. A must read for today's healthcare professionals and providers wanting to survive and thrive in a highly competitive world. Great source of information for rejuvenating an existing patient satisfaction program
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Ultimate Patient Satisfaction: Designing, Implementing or Rejuvenating an Effective Patient Satisfaction and TQM Program (HFMA Healthcare... by John F. O'Malley (Hardcover - Jan. 1997)
Used & New from: $1.81
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