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Explains the concept very well, and provides good case studies.
In fact, if it has three letters (NPS) and it is being pitched by a consultant, beware. . . If it sounds too good to be true it probably is.
In an analytics-driven business world, it's amazing we haven't created a standard KPI for customer satisfaction / loyalty.
Great book and great concept. Was actually late I'm reading it, as we worked on implementing NPS. It easily creates miracles. Highly recommended as a book and as a conceptPublished 1 month ago by Mohamed Taha
Began with the text version which was too tedious for me to absorb.... loved the recorded versionPublished 1 month ago by Belinda Wright
So informative and a great tool for any business looking to implement NPS into their core business doings. Easy read and great examples.Published 1 month ago by Devin A.
Customer loyalty matters greatly for profitability according to the author's first book, The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value. Read it! Read morePublished 2 months ago by Jackal
Ugh, this was mandatory reading at my company. Big picture, constantly watching customer feedback, and acting on it systematically is good, but the book takes a lot of pages to... Read morePublished 2 months ago by Mossface
Very helpful book with lots of examples. Tends to pound the same concept over and over, but still liked it.Published 3 months ago by Daniel Diederich
My company uses this system, so I ordered the book in order to understand our methodology. Well written and helpful for most situations.Published 3 months ago by David A. Ente
The book was just as described. Delivered in time quickly. Can't go wrong with this seller! I will look for this seller on my next purchase.