|Amazon Price||New from||Used from|
The original thought leadership on the topic, a must-read. Wish it has a concrete methodology toolkit for implementation. Version 3.0?Published 9 days ago by Burnes
Great book and great concept. Was actually late I'm reading it, as we worked on implementing NPS. It easily creates miracles. Highly recommended as a book and as a conceptPublished 3 months ago by Mohamed Taha
Began with the text version which was too tedious for me to absorb.... loved the recorded versionPublished 3 months ago by Belinda Wright
So informative and a great tool for any business looking to implement NPS into their core business doings. Easy read and great examples.Published 4 months ago by Devin A.
Customer loyalty matters greatly for profitability according to the author's first book, The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value. Read it! Read morePublished 4 months ago by Jackal
Ugh, this was mandatory reading at my company. Big picture, constantly watching customer feedback, and acting on it systematically is good, but the book takes a lot of pages to... Read morePublished 5 months ago by Mossface
Very helpful book with lots of examples. Tends to pound the same concept over and over, but still liked it.Published 5 months ago by Daniel Diederich