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Customer Reviews

11
Umbra Zen Die-Cast Metal 24-Inch Towel Bar, Nickel
Size: 24-inchColor: NickelChange
Price:$29.99-$35.00
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4 of 4 people found the following review helpful
on August 10, 2009
Quality construction and zen styling. The bar is not exactly as pictured though --- it has two bases that connect to the wall at each end of the bar, not one as pictured.
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1 of 1 people found the following review helpful
on February 5, 2012
These towel bars are extremely attractive but very difficult to install. I have installed towel bars in the past without any difficulty, but this one was extremely challenging. For instance, in order to firmly anchor the hook using the supplied plastic anchors, you need to use wider screws than the ones provided. Also, there is zero margin for error (to the millimeter) when installing each bracket of the towel bar. Although I am happy with the aesthetic, I would not recommend these bars due to the difficulty in installing them.
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2 of 3 people found the following review helpful
on July 13, 2010
I really loved this set! I bought the hand towel "ring" and the toilet paper holder as well. The brushed nickel is beautiful though it can scratch easily so be careful with the tools you use. It mounts to the wall on two sides, I'm not sure why the picture they have only shows one. Installation was easier than other bathroom sets I've had the "pleasure" of working with. Yes, the plates are attached to the back of the bar from shipping like one other person stated, so you'll have to remove them for installation; but the instructions, though simple, were easy to understand if you're familiar with the concept or mechanically inclined. The little allen wrench used to secure the bar was a little tedious, but fortunately the screws for installation aren't that long. The end result is a beautiful modern towel bar. Best quality I've seen for the price!
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on March 17, 2015
I love the look of this line (I purchased the door hook and the toilet paper holder as well). The color is well represented here. Yes, it could be a pain to install as there is very little room for error. However, in my case it fit almost perfectly into my existing mounting holes from my previous towel bar of a different brand. I had to force it a bit but it didn't take me but 5 minutes to install with the new mounting into the old holes. So I guess I was lucky.
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on November 15, 2014
A very modern look that simply compliments my brand new contemporary bathroom; Pretty easy to install too, all you need is a pencil to outline, a drill & hammer;and the small screw provided in the package! It's best when you purchase the entire line from towel bar to the toilet paper holder to maintain the cohesiveness in the room. Love it!
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on March 17, 2012
Like other reviews this towel bar is impossible to install correctly. The mounts have zero margin for error, and to make it more difficult the instructions are 1/4 inch off of the recommended distance to mount apart. Also the included screws don't screw in properly into the supplied anchors. Do not buy.
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on September 18, 2013
Cheap product. Looks and feels cheap. I threw it away as the display box it came in was too damaged to return it and the postage
would have been near the cost. Very difficult to install. Hal Doder.
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on June 28, 2010
This looks good but was a little tricky to put up. The little screw you have to use an (included) allen wrench on was tricky to get in. Made my hand cramp up.
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1 of 2 people found the following review helpful
on February 22, 2011
I love the way this looks. It is modern and sleek. The towel bar is curved and overall is very sturdy. I purchased it with the intentions of hanging two towels on it but it only holds one. Still, I love it.
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3 of 6 people found the following review helpful
on May 21, 2010
I purchased the towel bar & the toilet paper holder. The design is beautiful but the installation is terrible. There is the tiniest minute screw at the bottom which is supposed to be installed with a tiny metal apparatus which worked like junk! It was hard to get a grip on it & turn it completely around. Very difficult & there must be a way to make for an easier installation especially when working in a small area when putting on the toilet paper holder.

Umbra's printed instructions were not that clear at all. The instructions showed what items were in the package & it shows the plates that get attached to the wall separately along side the other items. I spent a long time looking for the 2 plates & it turns out that they are ATTACHED to the bottom of the towel bar & it looked as though were had been sodered on & were not removable That is a ridiculous place for them - why not just leave them unattached as I spent a lot of time in addition to calling the company to see where the plates were.

Umbra was supposed to call me back with information regarding the plates & I never heard from them again. Consequently, they get a bad score for not returning phone calls from the customer service dept. I don't care how pretty an item is if it is hard to install & the directions are not clear plus poor customer service, I will not order nor buy their products again. There are too many other manufacturers out there with beautiful products that I can chose from without putting up with bad customer service & poorly made products which are difficult to install.
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