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I purchased this book for a class on Leadership in the Financial Services Sector. I'm so glad I had this book to read. It's connected to my real job and other sections of my life.Published 3 months ago by Brittany Striewski
The book started a little slow for me and it was not as applicable as I had hoped. Towards the second half of the book things really turned around and it quickly became the best... Read morePublished 4 months ago by Timo Pentner
If you’ve read Blue Ocean Strategy, you’ll see similar concepts applied in this excellent contribution to furthering the development of customer experience. Read morePublished 5 months ago by Mike Tamayo
A good read which explores very basic principles about services and helps understand the question " why there is a scope for improvement?"Published 12 months ago by vaibhav