Customer Reviews

Understanding Body Language (Barron's Business Success)

5 star:		(0)
4 star:		(1)
3 star:		(1)
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1 star:		(0)

 

 

Given the price, I was a little shocked at the diminutive size of this paperback. It only has 98 pages and it's packed with illustrations and bullet items. Word count is probably in the 15,000 to 20,000 range, so I guess we're paying for the "Barron's" name rather than content.

Anyway, on to content:

The first chapter was probably the best. It had some interesting information on body language, the senses and Neurolinguistic Programming. The authors talk about "visual thinkers" and "kinesthetic thinkers" and explain how to recognize the different types and adjust your body language accordingly.

The rest of the book has pretty basic stuff: "Anger tends to be conveyed by leaning forward, sometimes with fist clenched..." But there are enough insightful observations and quirky tidbits sprinkled about to make the chapters interesting. The authors also spend time on how body language (epically hand gestures) differs in meaning from one part of the world to the next. Neat stuff there.

So all-in-all it was an interesting read, but based on the word count and content it should be priced in the $3.95 range rather than $8.95.

The book does cover differenty types of body language. I used it together with several other resources to put together a training program on customer service body language. If I could have used this book without referring to other resources, I would have rated 5 stars.