Most helpful positive review
59 of 62 people found the following review helpful
Once you read this, you'll never view the world the same way
on October 15, 1999
The major theme of this book is Variation. Wheeler does an excellent job at explaining this important idea. Although these ideas have been around for over 70 years I have found no other book that even comes close to presenting this topic in such an accessible manner. Wheeler provides managers a rational way to look at daily, weekly, monthly, and yearly figures and tell whether the actions they take have resulted in improvement. This is the greatest value of this book - with an understanding of variation it is possible to define what improvement looks like when presented with numbers. This is sure to become a classic. Every person, Managers in particular, looking to improve any operation will be served well by reading this book. How many times has someone declared that an improvement has taken place only to find out later it was all smoke and mirrors? This book will provide the concepts and tools to be able to see through the smoke and mirrors. No more opinions, no more tap dancing, "show me the data" and we'll see if there is improvement.
Read it - you will see figures in a new light.