Dave Carroll is a singer-songwriter and social media innovator from Halifax, Canada. Following his 2009 YouTube music video release called “United Breaks Guitars,” about his poor customer service experience with United Airlines, Dave’s career blossomed and he is now a highly-sought-after performer, content creator, author, keynote speaker, and consumer advocate.
You have written a wonderful book, Dave, that carries an inspiring and interesting story that is well written.
United Breaks Guitars: The Power on One Voice in the Age of Social Media is a fascinating book that should be part of everyone's permanent collection.
On that fateful day, Carroll's guitar would suffer severe damage and set in motion one of the most successful viral music videos to date.
Dave Carroll wrote a very humorous but personal story about his personal battle with United Airlines customer service. I would recommend this book to everyone.Published 6 months ago by Cindy Hogan
There was a lot of behind-the scene's information that I found to be both entertaining and enlightening. Read morePublished 6 months ago by Anna
The story of his meteoric rise from the original You Tube video. While it gets a little repetitive in places, it's a worthwhile readPublished 6 months ago by ChrisK
Dave Carroll's book is one I recommend to anyone who wants to use social media to make a difference. It's an easy read full of good suggestions. Read morePublished 8 months ago by Maria M. Cadwallader
As an employee of UAL* I just have to say... This is a great story and I love Dave's UBG songs! His other stuff ain't too bad either. Read morePublished 8 months ago by Alfa Male
I have 30 plus years in the customer service arena. I understand how important it is for companies to treat their employees well, how it affects their treatment of customers. Read morePublished 11 months ago by Karen McDonald
I read this book because the title intrigued me . . . . . . I enjoyed it, talk about lagre organizations run amuck!Published 12 months ago by Music Lover
this is expanding on the YouTube hit. I really wanted the whole story. What a fun reading book. I hope more people get this one.Published 13 months ago by Fred M
I was eager to read this book as I have viewed and enjoyed the music video many times. I wanted to hear the whole story. Read morePublished 14 months ago by Palmetto