Customer Reviews

Universal Service?: Telecommunications Policy and People with Disabilities

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"Bourk (2001) gives a detailed account of the Scott case, including details and analysis of Commissioner Wilson's judgment. Starting from 1975, when the Australian Telecommunications Commission was launched, Bourk describes the gradual recognition that dawned on both the Government and Telstra over the next twenty years that text connectivity for Deaf people was a fundamental element of universal access to the Standard Telephone Service. Bourk's description is insightful of both: the evolving regulatory environment for telecommunications, and the growing awareness of the needs and rights of consumers with disabilities. Bourk (2001) ... is a major contribution in recording the struggle of people with disabilities to equitable telecommunications access."

From section 3.2.3.2, Telecommunications-Related Complaints of "When the Tide Comes In: Towards Accessible Telecommunications for People with Disabilities in Australia", A discussion paper commissioned by the Human Rights and Equal Opportunity Commission, William Jolley, Chief Consultant, June 2003 ...