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Unleashing Excellence: The Complete Guide to Ultimate Customer Service (Hardcover)

by Dennis Snow (Author), Teri Yanovitch (Author) "I JUST WANTED A QUICK BITE TO EAT, so I stopped at a fast food restaurant..." (more)
Key Phrases: Service Improvement Team, Everything Speaks, Leadership Action (more...)
4.8 out of 5 stars  (5 customer reviews)
List Price: $24.95
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Better Together

Buy this book with The Nordstrom Way to Customer Service Excellence: A Handbook For Implementing Great Service in Your Organization by Robert Spector today!

Unleashing Excellence: The Complete Guide to Ultimate Customer Service The Nordstrom Way to Customer Service Excellence: A Handbook For Implementing Great Service in Your Organization
Buy Together Today: $39.88

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Editorial Reviews
Richard A. Nunis, Retired Chairman, Walt Disney Parks & Resorts
"I recommend...to any company needing a 'how to' and 'can do' manual to implement service excellence in their organization."

Rich Stamberger, President & CEO, SmartBrief, Inc.
"Many authors tell you why great customer service matters; Yanovitch and Snow show you how to make it happen."

See all Editorial Reviews
Product Details
  • Hardcover: 222 pages
  • Publisher: DC Press; 1 edition (September 2003)
  • Language: English
  • ISBN-10: 193202106X
  • ISBN-13: 978-1932021066
  • Product Dimensions: 9.3 x 6.2 x 0.7 inches
  • Shipping Weight: 15.5 ounces (View shipping rates and policies)
  • Average Customer Review: 4.8 out of 5 stars  (5 customer reviews)
  • Amazon.com Sales Rank: #517,278 in Books (See Bestsellers in Books)
    (Publishers and authors: Improve Your Sales)
  • In-Print Editions: Hardcover (2) |  All Editions

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