“...worthwhile reading for librarians, social scientists, statisticians and others studying social institutions.”–
“...offers some useful analysis on why reference failure occurs.”–
Product Description
Many reference librarians have been highly critical about unobtrusive evaluation studies. But can their opposition be justified? Or is it just a way to detract attention from serious shortcomings in reference service? How can government documents reference service, and reference service in general, be improved? Do librarians have enough general and subject-specific knowledge to provide informed and intelligent answers to reference questions? Would any business or non-profit organization be satisfied with the traditional 55 percent efficiency rate in reference service revealed by unobtrusive evaluation studies?
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