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8 of 8 people found the following review helpful:
5.0 out of 5 stars
You Heard it From the Man,
By
This review is from: Up the Organization: How to Stop the Organization from Stifling People and Strangling Profits (Hardcover)
You've heard the line, "sticking it to the man." Well, Robert Townsend was the man. As a top executive at Avis, Hertz, and American Express his good nature and not-so-common sense saved these companies. This is an anthology book with a series of moral lessons for managers everywhere---read it! Read his second book too: "Further Up the Organization." In the second book, he recounts how as an executive at American Express he was rebuffed by an accountant. He explained that he needed to buy one of those new fangled (it was the 70's) calculators for an accounts manager. He then added that the calculator would pay for itself in minutes with what it would save AMEX. Without blinking, the accountant said, "If it's not in your budget, you can't have it." Townsend just said, "Oh," and started writing a memo. After a few minutes, he handed it to the accountant. He said,"Sign here." The accountant looked at it and exclaimed,"This is your resignation! I'm not signing that." Townsend said, "Yes you are." Then, he said, "When I resign I am going to hand this memo to my boss, the CEO. He's going to want to know why I resigned and I want to tell him." The accountant turned gray. Townsend got his calculator. You will find amusing and interesting stories in both books. What he said then rings true today. If only we had executives like him today. Instead, we have people like Lay, Skilling, and Fastow: only out for themselves, with egos the size of the mansions they aspire to own.If this review helped, please say so.
5.0 out of 5 stars
A classic!,
By John Hogan "John Hogan HoganHospitality Hosp... (Phoenix AZ USA) - See all my reviews (VINE VOICE) (REAL NAME)
This review is from: Up the Organization: How to Stop the Organization from Stifling People and Strangling Profits (Hardcover)
This is a 30 year old classic I recently re-read for the 3rd time. It has logical and pragmatic approaches in bite size messages that remain timely.Robert Townsend established himself and his company as the one "who tried harder" to meet customer needs. This book is an ABC manual of common sense business strategies beginning with Advertising and ending with Wearing out one's Welcome. He tackles nepotism, useless meetings, egos, in house politics, accountability and much more. Townsend co-authored work with Tom Peters later in his career and one can see the influences they shared and believe in. An excellent read- a classic! Dr. John Hogan CHA CHE HospitalityEducators com HoganHospitality com
0 of 3 people found the following review helpful:
4.0 out of 5 stars
Read it now,
By Radical reader (Washington, D.C.) - See all my reviews
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This review is from: Up the Organization: How to Stop the Organization from Stifling People and Strangling Profits (Hardcover)
He notes that the tiny oligarchy that is America's ruling class loots the national treasury, treats the country as its personal whorehouse, and considers presidents and politicians their towel boys. Check out this classic insider account of our criminal rulers.
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