This volume investigates how major corporations, such as Microsoft, Borland, Apple, Eastman Dodak, and Silicon Graphics, address usability issues. It presents case studies of each organization, outlining their program structures, program goals, and team members' responsibilities and resources. The book also addresses how usability is marketed inside the organization and to customers, as well as the lessons learned during the course of product development efforts. Each illustrated study includes advice that should help readers establish and manage their own program.
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5.0 out of 5 stars
Excellent ground-floor reading, should be required,
By A Customer
This review is from: Usability in Practice: How Companies Develop User-Friendly Products (Paperback)
I think this is a criticial book to read prior to other Usability volumes. Wiklund was ahead of his time and now it shows. It's divided into sections each highlighting a different company, a different team (e.g., software development, telecommunications) - I just focused on the section relevant to my current interest - and learned lots of real-world "we've been there - here's how it happens." Although each chapter author writes a bit differently, it all flows just fine. Don't forget to read Wiklund's Intro chapter. Ultimately, Deborah Mayhew's 1999 book helps you put Wiklund's chapters into nuts-and-bolts practice. An important book to re-read and show to newcomers.
0 of 10 people found the following review helpful:
5.0 out of 5 stars
Im shure its a great book, if i could just find one to read!,
By A Customer
This review is from: Usability in Practice: How Companies Develop User-Friendly Products (Paperback)
Wondefull!! Autistic!!
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