Few have had the time or opportunity to get the kind of experience that Arnie Lund has had. Our very good fortune is that Arnie is the very essence of the reflective practitioner, and has the generosity of mind and spirit to turn his own career experience not into an autobiography or a "managing as I see it" book of tips. Instead, Dr. Lund takes a deep and wide look at the kinds of organizations and the different kinds of work that he has seen, from many vantage points, and uses that to engage a remarkable set of colleagues to reflect on, explain, and extend the practice of managing experience design. Arnie has been managing on the edge of the emerging fields involved here for as long as they’ve been emerging. The breadth of his experience and the discipline of his reflection on it makes for a remarkably comprehensive collection of issues.-Dr. Rick Robinson, Research Fellow, Design Continuum, Boston
Lund, a user experience manager who has taught user-centered design and related topics at universities, explains how to be an effective user experience team manager. He draws from his experiences and those of other managers to focus on the specific issues associated with managing user experience skills and leading a team in corporations that are mostly engineering-based. He discusses building, equipping, focusing, nurturing, and creating a high-performance team, including defining a strategic framework, creating team identity, identifying and shaping shared values, growing the team as individuals, dealing with conflict, and balancing work and personal life, as well as transforming the organization. -- SciTech Book News
From the Back Cover
UX managers lead productive teams, influence businesses to adopt user-centered design, and deliver valuable products to customers. Well, that’s what you’re supposed to do. More often than not, UX practitioners, after having proven themselves effective and successful, are promoted to management positions. Yet, as important as the position of manager is to the advancement of the field, there are no books that specifically address your needs as a user experience manager.
Until now, there has been little in the way of formal training for current and future UX managers and team leaders. User Experience Management speaks directly to the current or aspiring UX manager and to the unique challenges you may face. It outlines a robust framework for how to be an effective UX manager: from creating and motivating a team, to orchestrating product development, to ensuring UX is not compromised, to achieving company buy-in on results―all so you can build your own successful user experience program. Written by Arnie Lund, an experienced UX manager, and containing insights from many leading managers, this provides for current and future managers an invaluable reference loaded with ideas and techniques for managing user experience.