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User Experience Management: Essential Skills for Leading Effective UX Teams 1st Edition

4.4 out of 5 stars 12 customer reviews
ISBN-13: 000-0123854962
ISBN-10: 0123854962
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Editorial Reviews

Review

Few have had the time or opportunity to get the kind of experience that Arnie Lund has had. Our very good fortune is that Arnie is the very essence of the reflective practitioner, and has the generosity of mind and spirit to turn his own career experience not into an autobiography or a "managing as I see it" book of tips.  Instead, Dr. Lund takes a deep and wide look at the kinds of organizations and the different kinds of work that he has seen, from many vantage points, and uses that to engage a remarkable set of colleagues to reflect on, explain, and extend the practice of managing experience design. Arnie has been managing on the edge of the emerging fields involved here for as long as they’ve been emerging.  The breadth of his experience and the discipline of his reflection on it makes for a remarkably comprehensive collection of issues.-Dr. Rick Robinson, Research Fellow, Design Continuum, Boston

Lund, a user experience manager who has taught user-centered design and related topics at universities, explains how to be an effective user experience team manager. He draws from his experiences and those of other managers to focus on the specific issues associated with managing user experience skills and leading a team in corporations that are mostly engineering-based. He discusses building, equipping, focusing, nurturing, and creating a high-performance team, including defining a strategic framework, creating team identity, identifying and shaping shared values, growing the team as individuals, dealing with conflict, and balancing work and personal life, as well as transforming the organization. -- SciTech Book News

From the Back Cover

UX managers lead productive teams, influence businesses to adopt user-centered design, and deliver valuable products to customers. Well, that’s what you’re supposed to do. More often than not, UX practitioners, after having proven themselves effective and successful, are promoted to management positions. Yet, as important as the position of manager is to the advancement of the field, there are no books that specifically address your needs as a user experience manager.

Until now, there has been little in the way of formal training for current and future UX managers and team leaders. User Experience Management speaks directly to the current or aspiring UX manager and to the unique challenges you may face. It outlines a robust framework for how to be an effective UX manager: from creating and motivating a team, to orchestrating product development, to ensuring UX is not compromised, to achieving company buy-in on results―all so you can build your own successful user experience program. Written by Arnie Lund, an experienced UX manager, and containing insights from many leading managers, this provides for current and future managers an invaluable reference loaded with ideas and techniques for managing user experience.

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Product Details

  • Paperback: 312 pages
  • Publisher: Morgan Kaufmann; 1 edition (May 12, 2011)
  • Language: English
  • ISBN-10: 0123854962
  • ISBN-13: 978-0123854964
  • Product Dimensions: 7.5 x 0.7 x 9.2 inches
  • Shipping Weight: 1.4 pounds (View shipping rates and policies)
  • Average Customer Review: 4.4 out of 5 stars  See all reviews (12 customer reviews)
  • Amazon Best Sellers Rank: #435,516 in Books (See Top 100 in Books)

Customer Reviews

Top Customer Reviews

By Jessica Weissman on September 19, 2011
Format: Paperback Vine Customer Review of Free Product ( What's this? )
This one is a keeper. Another in Morgan Kaufmann's series of superb professional books.

Arnie Lund started as a researcher, and became a manager first at Bell Labs and later at a variety of large organizations to which UX meant different things under different circumstances. His book is a good balance of specific information and advice with stories of his management experience at his various companies. It's also clearly and persuasively written.

Managing a creative team, especially one whose value is not always recognized by the engineers whose products the UX team is working with, is a challenge. Lund includes specific advice on the skills needed, hiring a balanced team, ensuring that the team grows both as individuals and as a team, putting together a strategy for working with the rest of the company in a productive way that has them recognizing the value of UX. And he doesn't neglect the fine art of inspiring creatives. He also covers how to handle removing someone from the team - from recognizing the need to persuading managers higher up the line, to actually handling the removal.

He gives no space to whining about how engineers think they're superior to UX people. Engineers think they're superior to everybody, and they're wrong. Best not to even get into the issue.

Along with his own advice and stories, Lund includes advice from other managers he respects. Some of this leans toward leadership platitudes, but that only makes Lund's solid material shine even brighter.

If you manage creative people in a hardware or software organization, this book is for you. If you aspire to move from individual contributor to manager, you will likely be a team leader along the way. Much of this book will be helpful to you too. It's well-written, well-organized, and useful.
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Format: Paperback Vine Customer Review of Free Product ( What's this? )
This is a comprehensive handbook designed for anyone who are (or soon to be) working at management level of creative industry, particularly in user experience or human-computer interaction field. It covers everything from starting up the team, hiring strategies, getting things started, designing appropriate environment for the creative team, managing priorities and interests of different parties, stimulating the team, and everything else in between.

Each topic is explained thoroughly with ample examples as well as illustrations in a form of table, chart, or diagram -- all of which are mostly taken from past experiences of UX managers or relevant researches and studies. Comprehensive coverage of UX team management is organized in chapters and sub-chapters, making it quick and easy to understand each concept.

Be it in small fresh startup company or in huge multinational company, this book can be used as a training tool for anyone who would like to venture in UX team management, as well as those professionals who is currently in this field who can use this book as reference and guide. A quick skim would probably give you the right answer to the current problem you're trying to address in your UX team.
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Format: Paperback Verified Purchase
I wish I had this book 12 years ago when I started UX management. There is so much helpful information based on so much experience that is a must have for new managers. The text and quotes are great, but what I really love are the easy to read charts and tables. I keep flipping back and forth between pages in the book and I always find great nuggets of wisdom.

George Hackman
Senior Director of User Experience
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Format: Paperback Vine Customer Review of Free Product ( What's this? )
This book has good advice about managing a UX team but not about the actual UX process. Just want to set expectations. The sections on hiring and firing could actually apply to any team but the vision and strategy section was very informative. The one drawback I had to this book was that it was a bit challenging to read because the book is very text heavy and there is not a lot to break up sections. Overall a good management book for UX teams.
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Format: Paperback Vine Customer Review of Free Product ( What's this? )
This book is a fabulous resource for any UX team manager. It discusses the ins and outs, the team building process, and how to remove people from the team when and if the time comes.

While this book is specifically tailored to UX teams, the great majority of the information can also be applied to graphic or web design teams. The creative process of the design individuals is very similar to that of UX teams. In addition, this book can also be applied to new and experienced managers.

The information is presented both in easy to read informational text - full of fabulous quotes - and illustrative charts and graphs. It's easy to follow along and quite an enjoyable read.

I have a feeling that I will refer to this book for years to come. I highly recommend this book to any manager who will be creating and leading UX teams.
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Arnie has an incredible depth of experience in the practice of building, managing, and promoting an effective UX organization. This book is a absolute must have for anyone who has an interest in leading modern UX and would also be very valuable to any practioner in a UX organization. It would be good for any leader who needs to bridge together different cultures and mindsets.

This is NOT a book of UX techniques.

Marc Sullivan
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