Top critical review
4 people found this helpful
Drops connection, requires frequent resets (unplugging and plugging back in)
on April 14, 2013
I bought this router based on it's excellent amazon reviews. I totally understand why it has excellent reviews. It was easy to set up and for the first week or two it worked reliably with fast speeds. Then I started having problems. I would lose internet access (but continued to be connected to the wifi network) and could not get access again until I unplugged the router and plugged it back in. Playing around with the modem made no difference, so I'm sure the problem was with the router. I emailed tech support for the company, and they mailed me another router without any hassle. Again, it worked great for a week or two, then started needing to be reset daily, and now needs to be reset more than once a day.
The strong reviews for this router are based on the strength of their tech support, which is willing to replace routers without a fuss. Look at other posts and you'll see the company is aggressive about turning bad reviews into good ones. I've had two routers from them now, and they've both failed.
They don't have the quality product to match up to their quality tech support.