Most helpful critical review
61 of 82 people found the following review helpful
Nice Picture, Terrible Apps, Clueless Vizio Support
on June 1, 2013
Ordered Wednesday, May 29, 2013. Received Friday, May 31, 2013.
On Amazon this TV seems to have great reviews so I purchased it a few days ago. This was to go into a bedroom mainly for Netflix use.
When I received it I immediately started to get it set up. I hard-wired it to my router, plugged in an HDMI cable from my cable box to the TV, plugged in the power. After the initial setup, I tried to use the Netflix app - no option for "Yes, I have a Netflix Account", just "Unable to connect to the Netflix service - Try again or Exit".
I tried the YouTube app and it worked fine.
I reset the TV to factory defaults (Menu > Help > Delete Memory (Factory Restore)), but this didn't help. In fact I tried this twice over the next 12 hours.
After a search of the problem it seems Vizio has a lot of problems with Netflix. Even if your TV works fine now, a future update (that you have no control over) may bork Netflix or other services until a new patch is released. This can be weeks or even months in some cases I found online.
I called Vizio support this morning (Saturday, June 1, 2013) and the guy gave me 2 different and unrelated reasons Netflix won't work properly. He had me factory reset the TV a third time and still no luck. He said it was probably a problem with my router or that Netflix was down. I told him both my Roku and PC can view Netflix just fine yesterday and this morning and that the TV could stream HD YouTube videos just fine. Then he said it might be a bandwidth issue. I said the last speed test I did showed 52 mb/s down and 6 mb/s up. That couldn't be the problem.
He then asked me to plug the TV directly into my modem and let it sit over the weekend. What?? I said I use my internet connection for work and that wasn't an option, but I reminded him that it is wired (not wireless) into the router and it CAN connect to other online services. He then told me to send it in to Vizio (on my dime) for warranty repair.
No thanks. I told him I would just return it to Amazon and get a different brand. This was my first experience with Vizio. I'll stick with Samsung, LG, and Panasonic.
I called Amazon right after. The tech at Amazon had me try a few things and eventually said its faulty and he set up a return. UPS will be out to pick it up on Monday. Amazon is awesome!
All that said, this TV DOES have a nice picture out of the box. Tweaking it using the settings that another reviewer posted here just makes it better. The picture looks just as good my LG LCD and almost as good as my Panasonic plasma.
If you are looking for a TV with the convenience of apps, look at another brand. If you think this is a good price for an LCD and don't need the apps, this might be a good buy for you - again, the picture is great with an HD source.
** UPDATE June 05, 2013 **
I ordered a Samsung UN40EH5300 the day I setup the return for this Vizio. I received the Samsung yesterday (arrived in one day with free shipping) and everything works great out of the box. A couple of setting tweaks and the Samsung has an outstanding picture. I will leave a review for the Samsung after I've had it for a while and follow up with any problems if I encounter them.