Top critical review
122 of 130 people found this helpful
Defective product, search Google for "Vizio TV randomly reboots" before buying.
on November 20, 2013
Not happy with this TV and not happy with Vizio. My mom bought this TV for us on August 31st. Approximately one month later, it would start to just randomly shut itself off then restart. I did some googling and discovered that this is a common issue for Vizio TVs. (We'll be sitting here watching Netflix or regular TV and all of a sudden the screen will go black then the "V" logo will appear and it will be on regular TV. It even logs me out of Netflix completely.) I tried unplugging the TV and holding down the power button and then plugging it into a different outlet. That didn't correct the problem. On October 26th, I sent an email to Vizio to request that they fix or replace the TV. They suggested doing the same thing I had already done (unplug, hold power button down, etc.). I tried that again and the TV went a whole 2 days without restarting.
So I emailed them again on November 14th and they gave me a customer service number to call. I called that number today and the guy on the phone told me that it would take about 5-6 days to repair and they would send someone out. Then he realized that the TV would have to be sent in and was going to schedule that. So basically they wanted me to send in this defective TV and then sit here with no TV for the next two weeks while they fix it (one week for shipping back and forth, one week for repairs.) This isn't acceptable, especially for a product that apparently has this problem a lot and is clearly defective. It's a $250 TV. Shipping and repairing it would cost that much. I just want the stupid thing replaced. Why should we have to sit here and go two weeks without out when the problem is on their end? I can get my car repaired in less time than that.
Bottom line: don't buy this as your main or only TV unless you're prepared to spend a couple of weeks without it so it can be repaired.
UPDATE January 2014: In spite of many attempts to get this resolved with Vizio, I have reached a dead end. They tell me to send a copy of the receipt and when I do, they tell me that large files have to be sent to a "photos at vizio dot com" email address. I've done that twice now. The first time, I received a reply that no cases with my incident number or email address can be found even though I used the exact same case number and email address as I've been using for over two months and numerous emails. The second time, I received absolutely no response.
Vizio's idea of customer service seems to be "ignore the customer and eventually they'll give up." They don't care if they lose a customer because another gullible one will come along.