Top critical review
100 of 119 people found this helpful
GREAT TV! Watch it and be happy. Don't bother with Vizio support,
on October 24, 2013
The TV is fantastic in color and clarity. Try IMAX Deep Sea on Amazon and see the impressive video!
But don't bother calling Vizio support. The first two were rude and obnoxious. I am sooo tempted to post to You*tube the call when I finally told "Matt 567 in SD' I had enough and was going to begin recording the call. Boy did his tune change!
Use dynamic sound- a must IMHO- and turn off auto dimming. tweak pic a bit. I added some red and increased the black level to Medium. Images jump off the screen when video is in good resolution and color.
Vizio should license the IMAX I mentioned for advertising, there wouldn't be a unit left in stock!
Remember to DOUBLE-CLICK 'V' to manage apps. Weather4u is much better than stock Yahoo weather app. The Amazon app is pretty weak. No playlist, can't search prime movies, etc. It's a start, but very '2003-like' in its functionality. Linking to android in You*tube is a bit hinky at times and very limited. Hopefully these will get better with time.
WIFI remote? Nope. Your TV isn't ready to support this feature yet is what tech support says. So erratic infrared only for now. No wifi keyboard either, which makes the preceeding particularly annoying.
Big potential, but ot yet prime time in addon features. Superb base design, which is really the only part that can't be upgraded via software. If you trust Vizio to update addon software, go for it, you won't be sorry. If they don't make the improvements, we'll be made fools.
Don't forget Amazon Prime members save $10 on purchase.
UPDATE: After 6 weeks of owning this TV and a number of calls to Vizio tech support, I have to deduct a star and amend my review to 'Good potential, not ready for prime time' Apparently the remote is still the Achilles heel of this unit. It is unreliable and unresponsive. Yes, I received a replacement remote, same problem, even after I replaced the too weak batteries that came with the new remote.
According to managers at Vizio the wifi direct (WiDi) mode is still not ready on this TV- or it is being rolled out to select groups, or engineers are still working on it...depends on which story you believe.
The remote ONLY works in IR mode and the TV's sensor is at the far bottom left and has terribly weak reception.
The TV has a bad habit of crashing a couple of times a week when using Netflix. The screen blanks and is unresponsive, then the power light slowly fades on and off until it turns off, though I can't tell if it is because I hit the power button on the remote or it shuts off by itself? After about 30 secs it seems to reboot and we can turn it back on and go back to about where we were in a movie (kudos to Netflix for their resume feature!)
I've tried the factory reset, calling tech support, etc. Goodness help you if you talk to the SD office. Can't seem to get a word in edgewise. Josie 869 is like listening to a bad recorded-response system. Doesn't listen to what the customer says, much preferring to say her prefab responses, regardless of the relevance or lack thereof. A 'Push 1 for useless info' recording would be about as helpful.
Without ranting, I can honestly say Vizio's tech support in South Dakota is easily the most frustratingly irritating support group I have ever called.
In short, the product has real potential, has some great features, but not all of them are ready for the consumer, engineering dept has not been successful in correcting the failing or absent advertised features, and tech support does not have any solutions and their frustration shows when dealing with customers.
As long as you do NOT want WiFi Direct (WiDi), a wifi remote, or a reliable RF remote function, and you are okay with rebooting your TV every 2 or 3 days when it crashes, the quality of the display is excellent.
It may be a GREAT TV in a few months, but for now those with little patience for malfunctions and calling frustrating Technical Support lines are better off waiting or selecting a different product.
*Update 3 Months:* Cut 2 more stars for lack of warranty support
After 3 months of owning this TV, I have come to loathe Vizio. More than a half dozen calls, including to a "Customer Service Resolution Specialist" who "I promise I will personally call you back" about this TV that crashes when watching shows and STILL does not have any wifi remote capabilities.
Each time I call support (this time I tried customer service instead of useless tech support line) it is a knock-down, drag-out battle to get past the front-line operator who will say anything to get you off the phone with nothing more than false hope the tv will magically heal itself.
Customer service goes to South Dakota just like the tech support line. I don't know what they are feeding the folks there, but they sure don't care about honoring warranties or dealing with customers. They must be running a competition to see who can get a customer off the phone the fastest- no resolutions or solutions even attempted at this point.
They have repeatedly offered- yet refused when requested- to replace this defective unit. As a last resort, they are sending a tech with parts to look at this tv. I have a feeling the intermittent problem will not be found or fixed in a short visit and I'll be stuck again with this tv.
I so want to throw this thing out the window! Sure it will mean losing the money paid, but life will be much more pleasant without the repeatedly frustrating calls to Vizio!
I've downgraded this product to BUYER BEWARE status. Decent product specs on paper but still never delivered full feature set such as wifi remote, and an absolutely horrible company for quality control or warranty coverage.
Read any of my other reviews and you'll see I've never had to give such a poor report on a product or company. Yes, Vizio really is that bad in this case.