Top critical review
20 people found this helpful
:- ( UNHAPPY
on May 13, 2014
Like I tell EVERYONE, better think twice before getting into a relationship with Vizio. If you plan on using the Internet connection buyer beware! They routinely send automatic firmware updates ( you have no options if your connected). These updates will changed the audio and video quality of your TV. And then they will hang you out to dry. Your stuck with junk. My TV was sent a firmware update six weeks ago which caused my audio to be miserably out of sync with the video. My viewing enjoyment went from happy to pissed off in a blink of an eye. Customer service jerked me around. They even went as far as to tell me that if they sent me a new TV I would still have the same problem due to some cable provider BS. They have been milking me along week by week stating that they are working on a firmware updated to correct this problem ... It's been six weeks now.... Today is May 14,2014. I had this TV 7-8 months when this SNAFU kicked in. I'm going to contact consumer affairs and file a complaint. It may not get me a replacement TV but at least it will make for some inconveniences. Good luck on your TV hunt.
UPDATE: About a month after this review and after much work and aggravation on my part, they sent my the repair firmware update. After that, I disconnected my TV from the internet and got a Roku (which I love). I was once again happy with my viewing enjoyment. The Picture is very nice. HOWEVER.... on November 13, 2014, the picture died. I had sound but no picture. When I emailed Vizio, I received the standard automatic reply that they received my email and will contact me. Then about an hour later, I received an email that my case was resolved and closed. I sent a few emails after that, but no response. Goes back to BAD RELATIONSHIP. I was able to YouTube technical repair info, and was lucky enough to have bought the right part (T-con Board)from Ebay for $33.00 /free shipping. Easy to take out old board and put in replacement. It worked and I'm happy to have my TV back, but what a long ass hassle from the get-go.