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Trouble Registering Handset to Base? Read Here.
on June 18, 2014
I had one handset that I had an issue with getting registered to the base and I had to find out how to manually deregister it without the base it (apparently) was originally registered to being present. This is easy on the Uniden and Panasonic phones I have experience with but Vtech makes it more of an ordeal and does not put the procedure in the manual. It took me a while to search it out online (Vtech support was closed).
If you have followed ALL the instructions in the manual regarding registering (and deregistering) the handset(s) to the base but you still have a handset that continues to display a "out of range or no pwr at base" message instead of the 2 step registration message (showing it is ready to be registered to the base) this is what you need to do to enter the handset service menu & manually force deregistration (or if you wish - clear the current registration) of the handset and make it ready to be registered to your base.
***** Don't sue me if it does not work for you or you mess up/break your handset *****
Step 1: Press MENU/SELECT. Display reads: ">Directory" or ">Play messages" (if the base has answering system)
Step 2: Enter *7890#. Display reads:
NOTE: you must enter *7890# fast/quickly, if too slow you will not see "Test Base" etc.
Step 3: Scroll down once to ">Test Handset", then press MENU/SELECT.
Display reads: ">SW Version".
Step 4: Scroll up once to ">Next Page...", then press MENU/SELECT.
Display reads: "LCD TEST" on top line.
Step 5: Scroll down once to ">Register Clear", then press MENU/SELECT.
Step 6: Display reads: "Reg Clear ?", press MENU/SELECT to confirm. Press and hold OFF until "Out of range OR No pwr at
base" is displayed.
Step 7: Unplug the battery; wait at least 15 seconds, then reconnect.
Step 8: The registration instructions will appear on the display.
You should now be able to register the handset to the base as per the instructions in the manual.
HTH someone out.