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369 of 377 people found the following review helpful
on May 1, 2012
I want to chime in with a possible fix for the battery issues some people are experiencing. First, I'm very happy with the phones and recommend them to anyone looking for a simple cordless phone with not too many bells and whistles. I did, however, have the same battery experience as a couple other people. When I first set the phones up, one of them would immediately drop from 4 to 3 bars of battery life when removed from the charger which was rather annoying. The entire battery would be dead in ~ 1 hour. What fixed it for me was pretty simple: I just let the phone fully discharge a couple of times and then recharged it. Now I get great battery life. Theoretically, this shouldn't happen with newer batteries, but it worked great for me. I don't even know the battery life now because it will last for a couple of days at least before it dies, and I've never left it off the charger for that long. Might not work for everyone, but something to try before dealing with a return or RMA from VTech.
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184 of 190 people found the following review helpful
on July 11, 2011
I really like the phone. It has exceptionally good range (wish my bluetooth headphones had half the usable range this puppy does); charges quickly; all functions work as described.

HOWEVER, it does NOT have a headphone jack! I get on 3 hour conference calls, and counted on this as having a headphone jack. IT DOES NOT. If you are looking for a good handheld phone for brief conversations without a headset, this is the ticket. If you are looking for an office phone on which you engage in hour+ calls, pay a bit more and look elsewhere.

So that's what I get for making assumptions!
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151 of 156 people found the following review helpful
VINE VOICEon August 22, 2011
I wish V-Tech would still put in the capability of having a battery in the base unit so that the phone can be used during power failures as some of their old models did. Other than that, this is a fine cordless telephone.

Sound quality is far superior to the Panasonic that it replaced, both on the receiving and sending ends. It is easy to use, easy to program, has great battery life, and is nice to hold.

My old V-Tech (that we still use for another set of phone lines in the house) is still flying high after at least seven years (I cannot even remember when I bought it), and I expect this one to last a long time too.
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93 of 98 people found the following review helpful
After a massive lightning strike that sent me and my next door neighbor scrambling to replace everything from televisions to appliances I had to make a decision about phone selection. After Nigel the cable guy got me fixed up and Mike the phone guy assured me that my phones would work (they didn't) I started checking out cordless phone sets on Amazon. I knew I'd that once I made my selection, the order would be processed quickly and I'd have my phones in good order and I did.

I selected this Vtech 2 handset cordless phone set because it met all my needs. Within ten minutes I had both phones up and running. There was enough charge to make calls immediately and, surprisingly, the date and time functions were already in place. A quick check and everything was in order, including the caller ID. I phoned out and ask someone to call me so I could check this feature. Oh, and one of the best features was that the price was right. Had I gone to the place where I've purchased phones in the past I would have paid double.

WHAT'S IN THE BOX:

* Two handsets

* Two telephone line cords

* Two battery compartment covers

* Two batteries

* Two telephone bases

* Two telephone base power adapters

* A wall mount bracket

* A user manual

I had these phones up and running within ten minutes after the postman placed the box on my porch. I only had to place the batteries in the phones, put the battery compartment covers on, plug the phones in and I was good to go. I know these phones do have substance to them because I already dropped one on my ceramic tile floor and it didn't shatter. My telephone jack sticks out and I would have liked to see the wall mount bracket raised more, but essentially its a non-issue or pettiness on my part.

OVERVIEW:

* Caller ID/Call Waiting - stores 50 calls

* Handset speakerphone

* Backlit keypad and display

* Expandable up to 5 handsets with only one phone jack

* DECT 6.0 Digital technology - "Utilizing the latest-available frequency band, this interference-free technology provides superior voice and sound quality and higher protection against eavesdropping than 2.4GHz and 5.8GHz phone system"

* 50 name and number phonebook directory

* Call waiting

* Caller ID (you have to subscribe to this via your phone service)

* Intercom between handsets

* Conference between an outside line and up to 2 cordless handsets

* Last 10 number redial

* Any Key Answer
* Volume Control

* Trilingual prompts allow you to choose between English, Spanish or French.

* Limited Warranty, one year

Of course only time will tell if these phones will hold up, but so far so good and I've quite pleased. If you ever need to replace the battery, you can purchase the HQRP Phone Battery which is quite reasonably priced. If you'd like an extra handset, you may wish to add the VTech CS6409 DECT 6.0 Accessory Handset Cordless Phone to your order. I'm quite happy with this purchase and wouldn't hesitate to recommend them to anyone, especially those who are looking for a reasonable priced cordless phone.
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65 of 67 people found the following review helpful
Pros: great quality for price, great sound quality for price, good range in basement of house *installed in basement-haven't used across levels or outside), clean design, easy to push buttons, easy setup, expandable.

Cons: listener on call complained that voice volume was low, flat design forces phone to rest either on lips or ears but not both, speaker phone in handset only not on base (as described- I just like it when it is in the base.)

Big con: after one phone call and one night, the phone base no longer receives power from the AC adapter (or the adapter blew) and the phone cannot be used. (the phone display reads: NO PWR AT BASE and plugging and unplugging the base has no effect on the phone.) Vtech's troubleshooting did not help. I will exchange the phone- it was good enough for the price to give it one more try.
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349 of 385 people found the following review helpful
on December 9, 2011
I purchased this phone less than a month ago. I followed all the instructions when using the phones for the first time. I installed the batteries and put the handset on the charger. That was at 6pm at night. I let the handsets charge overnight and I went to work the next morning. When I got home from work I began using the phones. That was about a 20hr initial charge on the batteries. I would think a nice slow charge for almost an entire day would have been the right thing to do.
Phones worked fine for about 3-4 weeks. Then both batteries died within 3 or 4 days of each other. I got on the VTech website and followed their troubleshooting guide to the letter. I did exactly as they told me to do. Batteries still won't charge. I know the charging base is working because I used a volt meter to check the output. The batteries both read 0 volts and will not charge.
I contacted VTech support and their answer to the problem.... get this... 'send the entire phone system back to them - AT MY EXPENSE.. and they'll look into it.' Are you KIDDING me?!?!? I asked them to simply send out 2 new batteries. Shouldn't cost them more than about $8 for those 2 ni-MH batteries. The price they charge ($25apiece) is ridiculous. They are unwilling to simply send me 2 new batteries. I'm unwilling to spend $20 sending the entire stinkin' phone back to them when it's obviously just a couple defective batteries. I guess I'll buy aftermarket batteries AT MY EXPENSE and walk away with a lesson learned. VTech support stinks to high heaven!!! I'll NEVER buy another product, simply because of the way they have jerked me around over a couple $1.298 batteries. Pathetic!!!
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68 of 72 people found the following review helpful
VINE VOICEon September 2, 2011
These phones are great - I got them to replace some panasonics whose battery life has gotten really short, and seem to randomly go dead for no reason even when charged. The panasonics were more expensive, but I like the V-Tech's better - they feel like they are a higher quality phone, not cheaply made at all, even tho they are priced cheap. Sound is crystal clear.
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31 of 32 people found the following review helpful
on January 9, 2012
Phones are great. So easy to use. I love being able to turn the ringers off so easily! Big improvement over the Uniden phones they replaced! Great buy, too!
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52 of 57 people found the following review helpful
on June 18, 2011
Vtech cordless phone:
works great
no issues
clear voice
good range
good battery life
very cheap
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32 of 34 people found the following review helpful
on July 15, 2011
I bought this cordless telephone to use with my newly acquired NetTalk Duo VOIP system. The operation of the CS6419 is pretty straightforward and it's features are usable. The speakerphone on the handset reduces the need for a headphone jack. I'm still looking for a compact cordless telephone, though, with a length less than 5.5" and a flat base which is easily transported in a backpack. Unfortunately, the CS6419 is a bit too bulky for my requirements. BTW, this telephone does retain directory information even if power is disconnected from both the base and the handset so only the date and time must be reset. This telephone is a great deal at ~ $25, though.

Update: Unfortunately, within a month of ownership, the CS6419 is now showing a chronic low-battery message with an empty icon flashing. Although
slow to charge *, this battery used to charge fully when I first started using the telephone. Technical Support had me disconnect the power to the
base (reset) and remove the battery from the handset for at least a minute and then attempt to recharge the battery for 10 hours after reconnecting
power. I did without positive result. So, I called VTech's Technical Support back and they decided to ship me a replacement battery without additional
cost. I should receive it within 14 calendar days. Buyers should beware of problems with marginal batteries in these telephones. Replacement cost
outside of a 30 day warranty is ~$25 from VTech which is more expensive than the CS6419 itself. One could probably find a better and cheaper replacement
battery from a 3rd party, though.

Updated Update (9/8/11): The promised battery finally came nearly a MONTH after I initially requested it. I had contacted Vtech's support at least 3 times over this issue. Every time, I was told that a new battery was being shipped when twice it was not. Just imagine a customer waiting nearly a MONTH for a replacement battery and unable to use Vtech's CS6419. Thankfully, I bought a replacement battery from a third party fairly early in the process so I could use the CS6419. If the reader wants to risk dealing with such a company that dawdles fulfilling warranties, then so be it. I'm seriously debating whether to do business with Vtech in the future.

* The following link is for a BT266342 battery, 2.4V 750mAH, substitute for the stock BT162342/BT262342 battery, 2.4V 300mAH. This substitute battery fits perfectly and currently costs ~ $7.50. I should warn the reader that the CS6419 takes seemingly FOREVER to charge and the problem is even worse with a higher capacity battery. If you occasionally use the CS6419 while charging the STOCK battery, the battery will likely take at least 2 DAYS to fully charge! With similar usage, the BT266342 replacement will likely take at least 5 DAYS to fully charge! At least you have a considerably cheaper option to spending ~ $25 for another stock battery from Vtech.

[...]
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