Most helpful critical review
318 of 344 people found the following review helpful
Great sound - much better than expected
on July 3, 2012
As a new father, I wasn't sure what to expect. After trying a few older models by different brands, I ended up just getting something cost efficient by looked stable based on reviews. When I ordered these, I had pretty good hopes, but was very surprised. They are amazing. Before our baby came, I would be in the nursery setting up things and could communicate very easily to others throughout the house (was on a ladder). After a bad thunderstorm, we lost power, and they still worked just fine.
They now work great with baby in the nursery and we are so happy we got this brand/model!
Update: My original review was made a July, but I should have waited a little longer. It's now October, and just one night the units all started beeping at 3am and told me they were "Not Linked." There wasn't a power-outage or anything like that. When I finally got in touch with VTech they told me "oh yea, that happens some times. If you followed the instructions in the manual then they are broken and won't talk to each other anymore. Sorry... Oh, and you can't return them because you don't have the original box."
Another Update: After my complaint was heard on Amazon, VTech took my broken item back for a replacement. In May 2013 (not quite a year after purchasing the original, let alone receiving the above replacement), I had to contact VTech again due to the same issue when I moved to a new house. This time VTech seemed to be much more on the ball. As soon as I gave them the model number and said "they are not linking" the representative stopped me and started the process of sending out a new unit. Within 2 days I had a replacement. So I guess there is something to be said about VTech knowing about the issue and sending out new units to you if they break; but doesn't seem efficient to have to send multiple replacements in 1 year...
2015 Update: Some people have asked so I wanted to make the update; since my original review in 2012 it does appear VTech has changed their return policy. It no longer looks like they need the original box, as they did in 2012. One additional thing would be the unit they sent out in 2013 worked for a while, but about 6-8 months ago the LCD screens started to fade so I could no longer see the volume level and such, but the sound still worked. They all died completely about 2 months ago, so I guess I got 2 years out of the third unit...