Customer Reviews

VTech 2931 900 MHz Digital 2-Line Cordless Phone

5 star:		(2)
4 star:		(2)
3 star:		(1)
2 star:		(4)
1 star:		(6)

 

 

Very happy with this phone. It is difficult to find a two-line, caller id, speakerphone with NO answering machine. I really like this phone!

Great little phone. Dual keypad, shows number dialed, shows when voice mail has a message, hand setlights up, intercom. More features then my more ... Panasonic. No useless answering machine in this day of voice mail. Only thing missing is automatic answering when you pick up the reciever. Small drawback.

Two key flaws:
1. No indication (on either base or handset) when someone else is using a phone line -- many phones will show "Extension in Use" or light up the button for that line.
2. In the middle of a call, you hear a brief dialtone as, presumably, it takes the other line "off-hook" to listen for the stutter dial tone representing an unheard voice mail message (so the 2931 can light up). As a previous fan of VTech who bought this phone over Uniden and Panasonic, I'm disappointed and considering returning it.

The V-Tech 2931 purported to provide a power failure backup solution with an optional battery, However, the phone will only work if there is a power surge prior to a blackout. If the power justs goes out, the spare battery provides only a paperweight functionality. V-tech's documentation on the website speaks to the ability to provide a power backup solution yet the documentation that came with the phone only speaks about having a spare battery that is charged. Upon contacting V-Tech by phone, I received a very disinterested customer service staff who explained that the phone worked like it was supposed to work. When pressed to speak with a supervisor, I was told that they were unavailable and that they would return my call. Since it has been 2 weeks since that conversation, I guess I shouldn't continue to wait by the phone for that call back from the supervisor. I will simply return my purchase and try my luck with a Uniden solution (which, by the way, works like it is supposed to)

Bought this two line to replace a Panasonic single line I have had for years and was very disappointed. Signal drops less than 100 feet from base, volume using one of several headsets (all of which work fine on my cell phone) is too low, no mute on handset, and a speakerphone that cuts out. Returned!

This phone has freed me from my desk. Many people are unaware that I am on a cordless. I wanted a resonably priced phone that doesn't sound like a...tin can with string. I am very happy with this one.

I bought this phone, absolutely loved it, but when it was just over a year old (just out of warranty), I broke the belt clip. Called V-Tech, they said they couldn't get a clip for it any more. I asked to be bumped up to a supervisor, who nicely said that they were just on order, not in stock, and would I like two when they got them in? I said yes, but two months later when I called, even though they have a record of me as a customer in their system (located by phone number), they had NO RECORD of the previous conversation, and again told me that the belt clip was no longer available.
Nice phone, but I will NEVER order another V-Tech product, because of poor customer service, and being lied to. I have three of their phones, one now has a display that is funky, another has sticking keys. I will eventually replace them with ANY brand except V-Tech, and them write them a letter, telling them why.

This phone is just ok, but has some major usebility flaws. Top 2 are:

1. No way to switch from handheld call to speakerphone without major feedack.
2. Most annoying is when you are on line 1, and line 2 rings, and rings LOUD in your ear, and your voice is muter to ther person on the other end at the same time. I don't know about everyone else, but this is a business phone to me, and when it sounds like I have call-waiting to my customer on the other end, it's amateur hour.

Only problem is I bought this phone after I returned a 2-line cordless Panisonic with similiar issues.

It's like wating for Gadot. Hopefully I'll find the perfect 2-line cordless phone someday; I'm not holding my breath.

reviews!

I've owned two of these phones for years...and while they aren't perfect...they are the best two line phone I've been able to find. I've tried other brands...Panasonic, AT&T and Sony over the years..and this phone has been the best.

The convenient dialpad on the base has come in handy, and caller id on both handset and base has been great.

I am getting ready to buy a third phone in this line for our new house. They are affordable and dependable!

... and the lack of that ability makes this telephone totally UNACCEPTABLE!!! Very unfortunate.

I've had a 2-line 900 MHz VTech for years and was only looking to replace it because the display was finally starting to break up, and it didn't know how to deal with the 10-digit dialing now required in my area.

I tried VTech's spendier 2.9 GHz phone, but returned it because it was too complicated to use and I couldn't read the darn screen ... way too tiny, and absolutely impossible to see in any dim lighting!!!

I decided to revert back to one of their 900 MHz models tonight and was just thrilled when I got the 2931 home. It was an improvement from my old model, because not only did the base have a keypad, it also had a display. Best of all, I COULD READ IT!!! And it lit up nicely. I was SO excited ... for about 10 minutes, until I realized that it will now show when an extension has one of the phone lines in use. How ridiculous is this??!! You pick up the phone and are clueless whether someone else is already using the line! How can it be that a feature that worked perfectly fine in their older model is gone in their newer one??!!

I went to the VTech website, and was discouraged to see that it's not just a defect in the particular phone I bought ... they know about this problem. In their Frequently Asked Questions section, here's what they say for WHY DOES THE LINE IN USE INDICATOR NOT LIGHT WHEN AN EXTENSIONIS IN USE: "The phone you have may not show other phones in use. Some phones will only show Line In Use if that phone is being used. Please check your owner's manual for info on how this feature works. If you phone should indicate Line In Use when an extension phone is in use, this feature works by sensing the line voltage that is provided from your local telephone company. When someone picks up an extension phone, the line voltage drops and the Line In Use indicator will turn on. If the line voltage does not drop enough, the Line in Use indicator will not come on. The line voltage needs to drop 7-9 volts for this feature to operate properly. There is nothing wrong with the phone. You can contact your local telephone company for assistance with this problem."

Grrrrr ... I'm returning this phone tomorrow, and I'm really sorry that I have too, because I love how the displays looks, the big buttons and all of the other features of this phone. Shame on you, V-Tech!!!