Value Added Customer Service: Every Employee's Guide for Creating Satisfied Customers [Paperback]

Tom Reilly (Author)

Book Description

Publication Date: January 1, 1995 | ISBN-10: 0944448100 | ISBN-13: 978-0944448106

Customer service must be more than a department . . . it's an attitude where everyone feels and acts accountable for creating satisfied customers. This simple, yet powerful book shows the reader how they can make a difference for the customer with their perfomance.

Editorial Reviews

About the Author

Tom Reilly is a professional speaker and sales trainer who has trained over one hundred thousand salespeople since 1981. Tom is recognized as the international expert on value added selling. Tom has a master's degree in psychology but presents himself as a salesman first and foremost. His client list reads like a Who's Who is business.

Product Details

• Paperback: 70 pages
• Publisher: Motivation Pr (January 1, 1995)
• Language: English
• ISBN-10: 0944448100
• ISBN-13: 978-0944448106
• Product Dimensions: 8.8 x 5.7 x 0.5 inches
• Shipping Weight: 3.5 ounces
• Average Customer Review: 5.0 out of 5 stars  See all reviews (1 customer review)
• Amazon Best Sellers Rank: #1,944,533 in Books (See Top 100 in Books)

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Customer Reviews

Most Helpful Customer Reviews

5.0 out of 5 stars A salespersons' bible, May 10, 2003

By A Customer

This review is from: Value Added Customer Service: Every Employee's Guide for Creating Satisfied Customers (Paperback)

Straightforward/no boring tech language/any salesperson looking for some winning ways will find it here. It's about serving the customer and like doing it. It's a short book but it is packed with sincerety when it comes to doing what's right for the customer. I have read this book over and over again and the advice works!