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Value Stream Management for Lean Healthcare Perfect Paperback – April 1, 2009

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Editorial Reviews


A great resource for applying a methodology to continuous improvement in healthcare. Finally, a book that tells how it is. I like the additional stories and case studies. Four simply steps that any hospital, lab, or clinic can do! --Coby Hillstrum, MSN, VP Quality, Troy Hills Medical Center

Beyond the Learning to See for healthcare, this is the Learning to Do for healthcare. Finally a book that steps you through a complete and practical case study. Any type manager in healthcare would find value in this book! --Julian Archer-Handover - Midwest Health Alliance

Great book for healthcare organizations in their continuous improvement journey. This book is full of step-by-step instructions as well as numerous case studies of successful Lean projects. --James Hogan, Director, Continuous Improvement, St. John Medical Center

About the Author

Don Tapping authored the best selling book, Value Stream Management for the Lean Office (Productivity Press 2003), Who Hollered Fore?, 5S for the Desktop (PC) (2009), Lean Office Demystified II and numerous other books on business performance - setting the bar for administrative Lean improvements. Don has a B.A. from The University of Michigan and an MBA from The University of Notre Dame. Susan F. Kozlowski, MSA, MT(ASCP)SBB DLM, CSSBB(ASQ) was one of the first Lean Six Sigma Black Belts at St. John Health. After completing numerous projects in areas such as inpatient flow, bed management, the Emergency Department, Surgical Services, and Registration, Sue served as the Coordinator for the St. John Health Lean Six Sigma Leadership Education program, certifying over 350 leaders within two years. Currently, Sue is the Manager of Performance Improvement at Henry Ford Hospital in Detroit, helping to implement Lean flow for inpatient throughout. Sue's background is in clinical laboratory operations, and she is Adjunct Associate Professor in the Eugene Applebaum College of Pharmacy and Health Sciences at Wayne State University. She is a highly-rated speaker at national meetings for topics related to laboratory services, management practices, and Lean-Six Sigma. Certified as a Black Belt by ASQ, Sue is an active member and has served as a judge for the International Team Excellence Awards. Laura Archbold, RN, BSN, MBA, Master Black Belt, is a Senior Process Excellence Consultant at Trinity Health. She used her 25-plus years of experience as an operating room nurse to effectively lead Six Sigma projects regarding surgeon preference cards, the accuracy of surgical instrumentation, the reduction of surgical cancellations, and the redesign of a surgical preparation center. Laura was the lead Lean facilitator in Trinity Health's Orthopedic Care Transformation project. Laura conducts Process Excellence training and supports organizational assessments and projects across Trinity Health, including such projects as Genesis Readiness (implementation of an electronic health record), length of stay reduction, best practice patient designation, medication reconciliation, and OB workflow documentation. These efforts are targeted to improve both clinical operations improvement and organizational performance and effectiveness. Todd Sperl is a Master Black Belt/Lean Sensei and led the deployment of Lean-Six Sigma across St. John Health. His experience ranges from facilitating large, complex organizational transformation initiatives to achieve significant and measurable results, as well as participating on numerous smaller engagements. Currently Todd is Managing Partner at Lean Fox Solutions, LLC, a healthcare consulting firm where their vision is to improve the patient care experience.Todd can be contacted at Michael Blatchford is a Chartered Process Engineer who has spent 16 years in various industries with a focus on implementing Lean principles. The last 5 years Michael has focused on implementing Lean in Australian and New Zealand hospitals and dental surgeries. Michael is part of The Health Roundtable, an organization set up in 1995 by the Australian and New Zealand public hospitals CEOs to promote innovation, collaboration, and benchmarking. Michael can be contacted at Pieter Walker has over 17 years experience in leadership training, strategic planning, change management within both the public and private sectors specializing in healthcare. Peiter is Chariman of the Board for Ceytro (Sri Lanka) and also connected to The Health Round Table and The International Round Table which collaborates with over 110 teaching hosptials from around the world. Pieter can be contacted at


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Product Details

  • Perfect Paperback: 306 pages
  • Publisher: MCS Media, Inc.; 1st edition (April 1, 2009)
  • Language: English
  • ISBN-10: 0979288789
  • ISBN-13: 978-0979288784
  • Product Dimensions: 11 x 8.6 x 0.7 inches
  • Shipping Weight: 1.6 pounds (View shipping rates and policies)
  • Average Customer Review: 4.6 out of 5 stars  See all reviews (8 customer reviews)
  • Amazon Best Sellers Rank: #997,020 in Books (See Top 100 in Books)

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Customer Reviews

Most Helpful Customer Reviews

7 of 9 people found the following review helpful By Denise L. Kopf on May 8, 2009
Format: Perfect Paperback
I recently purchased this book and was amazed at the level of detail that was included. The examples are to-the-point and provide superb insights into how Lean is implemented by using simple approaches to solving problems with an engaged staff in the healthcare environment. The ED case study, the broad range of nearly every possible Lean and quality improvement tool being described in detail, the numerous case studies, the additional OR and Physician's Group case study, etc. all make this book in a class of its own. We will be purchasing these for all our managers and supervisors. This book is for operations and I agree with the authors, serious effort is required.
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2 of 2 people found the following review helpful By Moose on February 27, 2012
Format: Perfect Paperback Verified Purchase
The authors did a very good job with describing the content and providing examples of value streams, fish bones, etc. The content is accessible. If you are looking for an understandable reference, that provides examples, describes tools/techniques used & shows examples of each, this is a good reference. Compared to other Lean references, this is easier to understand, the diagrams are useful, the book length is not bad (~300 pages of content) and the font is big. I have recommended this book to my new department - Quality :). Nice job!
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2 of 2 people found the following review helpful By Kari Gorz on January 2, 2012
Format: Perfect Paperback
This book is a comprehensive step by step implementation of lean processes in a healthcare organization. The examples utilized by the author contain a deep understanding of the internal operations of health care facilities and can be adapted to the reader's own medical practices. in 1926 Henry Ford said that "The old way was to guess. We cannot afford to guess. We cannot afford to leave any process to human judgment." (Ford) This statement could not be more true than today.
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3 of 4 people found the following review helpful By Emily R. Nemeth on August 16, 2009
Format: Perfect Paperback
I found this book to be very practical in "how-to" implement Lean in healthcare processes. All our departmental managers and floor supervisors have this book and now use this as our guide for all improvement efforts. Our program of Operational Excellence is continuing evolving and this book was our latest enhancement to the program. Also, the ED case study explained throughout this book is by far the best, detailed, step-by-step explanation of how, what, why, etc. a Lean project (or any continuous improvement) project is conducted. I have read nearly all the books on Lean and this book is an exceptional analysis on exactly what needs to be done in a Kaizen project. Fantastic reference and guide for anyone in healthcare!
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