Top critical review
103 people found this helpful
BUYER BEWARE! Customer support and warranty problems!
on January 16, 2014
My unit stopped working, I bought it 3 months ago and never even took it outside. I emailed customer support, no answer. There's just non-committal, "we'll aim to reply to further technical support enquiries within 24 hours". Well, it's been more than that and I'm still waiting. There are no phone numbers to call. Not even a troubleshooting guide (just a short list of FAQ). I can't even return it back to Amazon, and though I believe it comes with 1-year limited warranty, if you go to their website, there is no information on warranty or service.
Oh and the manual? It's a Getting Started Guide--a guide that doesn't even explain everything, and there's nothing on their website that goes into further detail.
This has to be one of the worse consumer electronic companies I have ever purchased a product from.
For a little more, do you know what's an even better HD camcorder? the new Apple iPod Touch. I'll never buy another Veho product again.
**** UPDATE 1/23/2014: ****
STILL NO RESPONSE FROM CUSTOMER SERVICE after 3 submitted support emails spanning 9 days so far. I am convinced that THEY WILL NOT HONOR THEIR WARRANTY. BUYER BEWARE! Go visit their web site before you buy and see for yourself--there is no warranty support!!! This is not an inexpensive product--buy at your own risk!
**** UPDATE 2/7/2014: ****
Heard back from the company finally. First, they asked me to contact the reseller regarding warranty and returns. And then, when I said it was Amazon, they gave me an RMA to return the device to the United Kingdom, at MY COST! I checked with USPS and the estimated cost is almost $40 to ship to the UK. I've decided that I am not going to throw good money after bad. Now you know what Veho's tech support, warranty and RMA process is like!