When I read Verbal Kung Fu for Freelancers, I couldn't believe how it really hit home with me. Several of the examples Jeremy used could have been my clients...and my experiences. I am an experienced designer, but I had no idea how to handle some of the specific situations that were covered in this book. But now I know...that sometimes it just takes a little Verbal Kung Fu...a bit of enlightenment, if you will. Sometimes it's not just what you say to a client, but how you say it that can make all of the difference. Whether you are just starting out in the freelance business, or have been at it a while, I would recommend keeping a copy of Verbal Kung Fu on hand. At some point in your career, you are going to need it.Verbal Kung Fu for Freelancers: Master the Art of Self Defense against Difficult Clients
The book contains some good advice along with a whole lot of common sense. Unfortunately, it's also an example of poor self-publishing. The book is riddled with typos, omitted words, and duplicate words that take what is really good advice and make it feel quite iffy and unpleasant to read.
This part is purely personal preference, but I found the font that was chosen for the book quite unpleasant to read for very long, and the overly stereotyped "Chinese" grammar of the "Master's" advice kind of tasteless and not nearly as funny as it was apparently intended to be.
Overall, it was good and I have used a few of the tips in it already to some success, but I wish the reading experience had been better. A good editor could have saved this book at least one star.
Just wanted to let you know that 48 hours after studying your products, I was able to get a client who usually takes weeks to get back to me to not only respond immediately, but enthusiastically. I successfully turned it into an upsell at the same time! I am definitely much more aware of how clearly my e-mails can be worded and used the techniques in VKFU and FGDZtH to help him transform from unsure about the upcoming project to enthusiastic. Now he wants to know what other bells and whistles are available for his project!